Automotive Service Advisor

We are currently looking for an Automotive Service Advisor to join our team!

We have locations in Elizabethtown Manheim and Mount Joy.

Hours for this position are generally 7 am to 5 pm with a Saturday rotation.

As a Customer Service Specialist your primary responsibility is supporting our customers with their automotive needs in person by phone and by email. We are looking for someone who can provide positive customer interactions with genuine respect and courtesy. This includes listening to customers descriptions of problems or the services they need and assisting with the preparation of repair orders and repair or service estimates along with various other duties. Attention to detail and a commitment to follow-through are essential for this role.

We have in-house training available for an individual who is self-motivated eager to learn and seeking a career in automotive customer service.

Essential Duties include but are not limited to:

• Provide excellent customer service.

• Consistent regular attendance and punctuality.

• Advise customers about necessary services for routine maintenance following the manufacturers specifications.

• Document customer service issues and needs.

• Interact with customers in person over the phone and by email.

• Prepare repair orders/invoices for customers and estimates of service for needed repairs.

• Schedule service appointments.

• Pick up and delivery of customer vehicles.

Qualifications

• Desire to provide excellent customer service driven to help serve others

• Willingness to learn and excel at your career goals

• Valid Drivers License with a good driving record

We offer an excellent benefits package that includes:

• Three Health Plan options with dependent coverage options.

• Low-cost Dental & Vision Insurance.

• Health Savings and Flexible Spending Account options.

• Life Insurance.

• 401K Plan

• Paid time off & paid holidays

• Elective Short and Long-Term Disability Insurance

• Work-Life balance culture.

• Employee Appreciation Days and events.

• Employee Discounts on Vehicles products and services.

Hondru Auto Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

We are committed to providing a safe drug-free work environment. Applicants must be willing to submit to a pre-employment background check motor vehicle records check and drug test. Interested candidates must possess a valid drivers license and have a satisfactory driving record.