Automotive Business Development Representative (BDC Representative)

Business Development Representative (BDC Representative)

Customer Service Career Growth High-Energy Team Environment

Krause Auto Group

Be the First Connection in a Customers Buying Journey

Krause Auto Group is looking for energetic customer-focused and motivated individuals to join our growing Business Development Center (BDC) team. If you enjoy helping people communicating with customers and working in a fast-paced environment this is a great opportunity to build a rewarding career in the automotive industry.

For over 30 years Krause Auto Group has built its reputation on customer satisfaction employee growth and long-term stability. We believe our employees are more than just a numberwe support individual development promote from within and celebrate success across every department.

With a portfolio of world-class automotive brands including BMW Mercedes-Benz Ford Lincoln Hyundai Genesis Lamborghini Aston Martin Rolls-Royce Koenigsegg McLaren and Lotus across multiple states youll be joining a fast-paced organization with long-term career growth opportunities.

Why Youll Love It Here

• Fast-paced team-oriented environment
• Career advancement opportunitieswe promote from within
• Great opportunity to grow into sales or management roles
• Family-owned and operated culture
• Long-term career stability
• Employee discounts on vehicles parts & service
• Paid training and ongoing support

Benefits We Offer

• Free health insurance option available
• 401(k) with company match
• HSA company contributions
• Dental & vision insurance available
• Paid vacation PTO and holidays
• Employee discounts on products and services
• Supportive leadership and team environment

What Youll Do

As a Business Development Representative youll serve as the first point of contact for customers interested in our vehicles and services while helping create an outstanding dealership experience.

• Answer inbound customer calls internet inquiries and live chat requests
• Schedule and confirm sales appointments for the dealership team
• Respond quickly and professionally using phone email text and CRM communication tools
• Provide customers with initial vehicle and dealership information
• Assist customers with basic financing information and next steps
• Follow up consistently with leads that are not yet ready to purchase or missed appointments
• Maintain accurate customer records and daily activity within the CRM system
• Work closely with sales teams and dealership leadership to improve customer experience and appointment success
• Participate in team meetings training and process improvement sessions

What You Bring

• Previous customer service call center retail hospitality or sales experience preferred
• Strong communication and relationship-building skills
• Positive attitude and team-oriented mindset
• Professional friendly and confident demeanor
• Comfortable working with computers CRM systems email and texting platforms
• Ability to multitask and stay organized in a fast-paced environment
• Strong work ethic and willingness to learn and grow

Requirements:

• Valid drivers license
• High school diploma or equivalent preferred

Why Krause Auto Group

• Over 30 years of automotive success
• Family-owned and operated organization
• Promote-from-within culture with real career advancement opportunities
• Leadership team committed to employee development and success
• Opportunity to grow with some of the most recognized automotive brands in the world

Perfect For Candidates With Backgrounds In:

• Customer service
• Hospitality
• Retail sales
• Call centers
• Appointment setting
• Banking or phone support roles
• Automotive sales support

Our Commitment to You

Krause Auto Group is proud to be an equal opportunity employer. We are committed to creating a workplace where every employee feels respected supported and empowered to succeed.