Automotive BDC Representative Buick GMC North
Job Location:
Houston, TX - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Department:
Job Summary
At Group 1 our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted challenged and given room to grow. If you share our core values of integrity transparency professionalism teamwork and respect you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.
Group 1 Buick GMC North is growing and looking for a high-energy results-driven Sales BDC Agent to be the voice of our sales department. Your primary goal is to turn inbound inquiries and outbound outreach into scheduled sales appointments. This role is perfect for someone who thrives in a fast-paced environment and enjoys building rapport over the phone text and Internet.
*Shift requirement: Monday - Saturday 11am to 8pm. 5-days off plus one additional weekday off (5-day workweek).
- Respond to all online sales leads and inquiries within minutes.
- Convert inbound and outbound calls into scheduled sales appointments and test drives.
- Conduct a high volume of daily outbound touches including cold calls follow-ups and re-engagement of past leads and inquiries to keep the sales pipeline full.
- Accurately document customer interactions in eLeads and utilize Podium and other communication tools to respond to leads via text and webchat in a timely manner.
- Meet or exceed daily KPIs for call volume appointment set rates and appointment show rates.
- Promote current sales specials incentives and inventory to generate interest and drive showroom traffic.
- Minimum 1 year of BDC experience in automotive sales is required
- Proven ability to manage a high volume of online leads alongside inbound and outbound call activity
- Experience with eLeads and/or Podium is a big plus!
- Strong phone text and email communication skills with the ability to build rapport quickly
- Comfortable working in a metrics-driven environment and consistently meeting or exceeding daily KPIs
- Ability to multitask across phone text email and CRM logging simultaneously
- Reliable punctual and able to work the required shift: Monday through Saturday 11am to 8pm
In addition to competitive pay we offer our associates the following benefits:
- Health Dental Vision Life and Disability insurance
- 401(k) plan with company match
- Paid Time-Off
- Employee Stock Purchase Plan
- Employee Vehicle Purchase Program
- Professional work environment with job training and advancement opportunities
Required Experience:
Unclear Seniority
About Company
Group 1 Automotive is one of the largest dealership groups in the US offering new & used cars from makes like Honda, Toyota, Nissan, Jeep, Ford, and more.
