Automotive BDC Manager Internet Sales Manager

Location: Kool Chevrolet Grand Rapids MI
Job Type: Full-Time
Benefits: Medical Dental Vision 401(k) Paid Time Off

Kool Chevrolet is a customer-focused dealership committed to providing an exceptional buying experience. We are seeking a motivated and organized Automotive Internet / BDC Manager to oversee our lead management process drive appointment generation and support our sales team in converting online and phone inquiries into showroom traffic.

• Manage and respond to inbound internet and phone leads in a timely manner.
• Utilize dealership CRM tools to track customer interactions appointments and sales opportunities.
• Monitor lead activity and generate reports on response times appointment rates and sales performance.
• Develop and maintain consistent follow-up processes through phone calls text messages and email communication.
• Create and send personalized video messages to prospective customers when appropriate.
• Schedule and confirm appointments for the sales team.
• Work closely with sales consultants and management to ensure a seamless customer experience from initial inquiry through vehicle purchase.
• Maintain accurate customer records and notes within the CRM.
• Identify opportunities to improve lead conversion and appointment show rates.

• 1 years of experience in automotive BDC internet sales customer service call center or sales-related role.
• Prior automotive dealership experience preferred.
• Management or team leadership experience is a plus.
• Experience working with CRM software.
• Strong verbal and written communication skills.
• Excellent organizational and time-management abilities.
• Comfortable using technology video communication tools and digital marketing platforms.
• Goal-oriented with the ability to track and achieve performance metrics.

• Competitive compensation with performance-based bonus opportunities.
• Medical dental and vision insurance.
• 401(k) retirement plan.
• Paid time off.
• Supportive team environment.
• Schedule designed to promote work-life balance.

If you are organized customer-focused and passionate about helping customers through the vehicle purchasing process wed love to hear from you. Submit your resume for consideration.

Kool Chevrolet is an Equal Opportunity Employer.