Automation Solutions Analyst

We are looking for a smart driven individual to join our Strategy & Operations team and help scale AI-enabled business process automation across Allstate Protection Plans. This role is ideal for someone who combines strong business judgment with hands-on technical problem solving and is excited to tackle complex operational challenges such as automating manual workflows reducing errors and compliance gaps and improving claim and service outcomes.  

You will work at the intersection of operations data and technology partnering closely with business teams platform partners and technical counterparts to translate operational needs into practical automation solutions.  

In this high-visibility role you will independently manage complex workstreams end-to-end (from process discovery and solution design through testing deployment support and iteration) contributing to scalable automation solutions that improve efficiency accuracy and control.   You will operate with autonomy applying strong judgment to solve ambiguous problems while aligning with broader team objectives and seeking guidance on high-risk or novel challenges. 

Whats great about this role 

• Opportunity to help build and scale a core AI and automation capability across the organization.  
• Hands-on exposure to agentic automation platforms AI workflow design and enterprise process orchestration.  
• High visibility with senior leaders and cross-functional partners. 
• Ability to drive measurable impact through cycle-time reduction cost savings improved accuracy and stronger operational controls. 
• A role that blends strategy execution and technology with meaningful ownership and responsibility. 

Youre our ideal candidate if you are: 

• Experienced in translating business problems into technical workflow designs especially in automation AI or decision-support contexts. 
• Comfortable getting hands-on with workflow tools low-code platforms and lightweight scripting or data analysis to validate and support solutions. 
• Able to understand system inputs and outputs APIs business rules exception handling and handoffs between human and automated work. 
• Highly analytical structured in problem-solving with the ability to break down complex ambiguous challenges into actionable components.  Comfortable working cross-functionally across business and technology teams and influencing outcomes within your domain. 
• Comfortable working in fast-moving ambiguous environments 
• Motivated by owning problems end-to-end from analysis through execution and iteration across multiple stakeholders 
• Curious about applied AI and thoughtful about quality controls auditability and responsible use in operational workflows. 

Qualifications :

• Bachelors degree in Business Economics Operations Engineering Computer Science Information Systems or a related field. 
• 3 to 5 years of experience in strategy operations consulting analytics process improvement automation or technology-enabled transformation roles. 
• Experience with AI workflow platforms agentic AI tools or intelligent automation frameworks 
• Demonstrated experience designing deploying supporting or improving workflow automation solutions ideally including AI-enabled or agentic workflows. 
• Proven ability to manage complex workstreams and deliver results across multiple stakeholders and systems. 
• Advanced proficiency in Microsoft Excel (data analysis modeling large dataset manipulation) 
• Strong working knowledge of SQL for querying transforming and validating operational datasets 
• Experience with Python or similar scripting languages for automation data processing or workflow validation 
• Working knowledge of APIs JSON system integrations and workflow orchestration concepts such as decision logic exception handling retries and human-in-the-loop design 
• Experience with low-code or automation platforms such as Power Automate or similar tools for building and deploying workflows; experience configuring AI workflow platforms is a strong plus 
• Familiarity with process mapping and process improvement methodologies.  
• Ability to translate business requirements into technical specifications and scalable solutions 
• Strong written and verbal communication skills with the ability to synthesize complex concepts for business audiences. 

Preferred: 

• Exposure to data visualization tools (e.g. Power BI Tableau) to support analysis and stakeholder communication 
• Experience working in operations claims or service environments 

Additional Information :

At SquareTrade youll have access to:  

• Medical dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA)   
• Up to 4% company match into 401(k) and contributions into your company-sponsored pension 
• $75/month budget to help prioritize your physical wellbeing 
• $80/month stipend to subsidize connectivity costs 
• Mental health resources including free 1:1 therapy coaching sessions and digital resources 
• Supportive leave policies 
• Flexible Time Off Policy in addition to 9 Company Holidays 
• Tuition reimbursement up to $5250 per year to further your personal educational advancement desires 
• Hybrid work arrangements with regular investment in gatherings/offsites to spend time together as team 
• Various corporate perks and discounts 

This role is a remote opportunity

SquareTrade/Allstate estimates the possible base compensation for this role to be in the range : $80K - 110K

SquareTrade/ Allstate generally does not sponsor individuals for employment-based visas for this position. 

The candidate(s) offered this position will be required to submit to a background investigation. 

Effective July 1 2014 under Indiana House Enrolled Act (HEA) 1242 it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States a member of the Indiana National Guard or a member of a reserve component. 

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Remote Work :

Yes

Employment Type :

Full-time