AudioVideo Meeting Services Manager

The Role:

TheAVMeetingServicesManager is aleader responsible for owning the IT& Facilities nexus conference rooms publicspacesand the team thatmaintainsthemon a daily basis maintaininga high levelofcustomer satisfaction through daily operations in support ofconference room technology & meeting services fromearly diligence through integration and stabilization.This leader willassess and manage IT risk and partner with executives (internal andacquired) to ensure technology risks and opportunities are clearly understood quantified and acted upon.

What Youll Do:

• ManageMEETING SERVICESITteam membersscheduling career pathtoolsand resources.

• Own theMEETING SERVICESIT workstreamacrossthe lifecycle of conference rooms and the evolution of large interactive events.

• Assure that conference rooms and other collaborative shared spacesare functioning as designed.Manage service tickets collect data ondefectsandparticipatein engineeringsolutions toeliminatefuture defects.

• Navigate and bring clarity to ambiguity and chaos quickly understand new environmentsidentifywhat matters most and create a path forward where structure may not yet exist.

• Ask the right questions and act autonomously escalating only when needed;operateas a trusted point of contact forMeeting Servicestopics.

• Build structure and repeatable foundations frameworks playbooks templates and standard approaches forMeeting Servicesassessments integration plans and reporting.

• Assess the IT landscape ofcurrent stateand plot a path for the future including applications infrastructure data security end-user computing and vendor footprint to inform risk cost and prioritization.

• Engage C-level and senior executives atacquiredentitieswith professionalism and credibility building trust while driving towardstimelydecisions and data.

• Identify quantify and communicate IT risk including ability to:

• Describe risk in business terms

• Associate high-level cost and effort to remediate

• Propose pragmatic remediation and/or mitigation options

• Work cross-functionally with internal IT and business teams(e.g. Security Infrastructure End User Networking Apps Data Finance HR Legal) to coordinate diligence integration planning and execution.

• Create clear executive-ready communications and updates including risk summaries integration status and decision logs.

• Continuously improve theMeeting Servicesoperating model refining processes tooling and metrics based on lessons learned from each transaction.

What Youll Need:

• Bachelors degree inInformation Technology Computer Science Engineering Business or related field; advanced degree preferred but notbased on experience.

• Significant priorAudio Video Supportexperience isrequired with direct responsibility for IT workstreams (diligence Day 1 integration or carve-outs).

• 8 years of progressive experience in ITand/or Facilities Managementwith exposure to multiple domains (infrastructure applications security end-user data etc.) including:

• Ability to understand how the pieces fit together in a companys IT landscape

• Comfort translating technical concepts into business and risk language

• 3 years ofpeopleleadership experience leading managers and/or senior individual contributors in complex cross-functional environments.

• Demonstrated experienceassessing technology risk including estimating high-level remediation cost/effort and presenting options to senior stakeholders.

• Proventrack recordoperating in ambiguous fast-changing environments ideally inMeeting Services transformation or similar high-change contexts.

• Experienceengaging with C-level executivesand senior stakeholders including inacquiredor partner organizations.

• Strongprogram and portfolio management skills prioritization dependency management and execution tracking across multiple concurrent deals.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. PLEASE DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g. H-1B TN STEM OPT etc.) NOW OR IN THE FUTURE.

This job may be eligible for relocation benefits.