Audiology Technician

Hearing Aid and Cochlear Duties

• Provides hands on assistance during audiology visits.
• Responds to patients email questions and concerns. Triages todetermine if patient needs to be seen sooner.
• Performs hearing aid repairs.
• Performs hearing aid checks and cleaning.
• Sends stock out for maintenance.
• Tracks and maintains hearing aid warranties. Assists with vendorrelationships.
• Assists customers with exchanges or returns as needed.

Basic Operational Duties

• Identifies and collects payments on all hearing aid sales and otherancillary products.
• Demonstrates strong customer service skills in all interactions withpatients and families including both telephone and face-to-face interactions.
• Maintains a clean safe and orderly environment. Includes but is notlimited to maintaining supplies equipment and forms notifying appropriate personnel when cleaning and repair of equipment is needed following infection control policies maintaining knowledge of life safety patient safety fire and electrical safety and disaster plan. Clean audiology booths and dirty toys used with pediatric patients daily.
• This position must be able to present to and educate staffproviders and the public- requiring a strong knowledge base in retail hearing aids

Inventory Management

• Responsible for maintaining cochlear and hearing aid inventory on allproducts
• Responsible for ordering inventory when supplies are running low.

Other Duties as Assigned

• High School Diploma AND
• Three years experience with audiology operations including inventory selection marketing and coordinating public events OR
• An equivalent combination of training and experience.

Job Related Knowledge Skills and Abilities (Competencies):

• Excellent interpersonal skills that allow effective working relationships with a diverse customer colleague and vendor population. This includes communication listening sales and problem solving skills.
• Must be able to organize time and prioritize numerous duties within strict deadlines.
• Requires the ability to deal with numerous interruptions.
• Must deal with customers in a caring and respectful manner.
• Must be detailed oriented.
• Exceptional interpersonal skills able to resolve conflicts and problem solve between parties.
• Demonstrates active listening skills and supportive professional behavior.

• Three years experience with demonstrated competence in Inventory control and tracking.
• Ability to answer multiline phones schedule appointments and complete EARLs; Experience with web site upkeep and design.
• Experience with audiology diagnostic and hearing aid software and equipment.
• Demonstrated knowledge of retail setting operations.
• Experience with hearing aid repair techniques including re-tubes receiver changes and removal line replacements.
• Knowledge of hearing aid and cochlear implant vendors and brands. Ability to answer customer questions regarding devices.

Monday Friday 8:00 am 4:30 pm at PPV250. Hours will vary. Working in highly productive fast paced

office with multiple competing priorities. Face to face interaction every day with patients of all ages who are hearing impaired.

Benefits:

• Healthcare Options - Covered 100% for full-time employees and 88% for dependents and $25K of term life insurance provided at no cost to the employee
  
• Two separate above market pension plans to choose from
  
• Vacation- up to 200 hours per year depending on length of service
  
• Sick Leave- up to 96 hours per year
  
• 8 paid holidays per year
  
• Substantial Tri-met and C-Tran discounts
  
• Additional Programs including Tuition Reimbursement and Employee Assistance Program (EAP)