Audiology Technical Support Specialist

Remote

Audiology Technical Support Specialist

The Audiology Technical Support Specialist is responsible for providing expert-level support to customers by troubleshooting fitting and recommending hearing solutions. This role partners closely with providers and consumers to ensure optimal product performance while delivering a high level of customer service and technical expertise. The position plays a critical role in strengthening customer relationships and driving confidence in supported products.

Responsibilities:

Respond to high-volume inbound calls from providers and customers delivering timely and effective technical support
Provide hearing aid fitting recommendations troubleshooting and product guidance
Build and maintain strong relationships with customers to ensure satisfaction and retention Proactively identify customer needs and recommend solutions to enhance their experience
Document all customer interactions accurately within CRM systems
Follow up with customers to ensure issues are resolved and service expectations are met
Ensure compliance with company policies and regulatory requirements

More about you:

Masters degree in Audiology or Hearing Instrument Specialist license required (AuD preferred)
3 years of experience fitting recommending and troubleshooting hearing aids and related technology
Strong technical knowledge of hearing aid software and tools such as NOAH Excellent communication skills with the ability to support both providers and consumers
Strong problem-solving skills with the ability to work independently in a fast-paced environment
Experience with CRM systems and multi-line phone systems preferred
Bilingual English/Spanish is a strong asset

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Dont meet all the criteria If youre willing to go allin and learn wed love to hear from you!

We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be does not recruit via app telegram carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact Sonova Human Resources

What we offer:

• Medical dental and vision coverage*
• Health Savings Health Reimbursement Flexible Spending/Dependent Care Accounts
• TeleHealth options
• 401k plan with company match*
• Company paid life/ad&d insurance
• Additional supplemental life/ad&d coverage available
• Company paid Short/Long-Term Disability coverage (STD/LTD)
• STD LTD Buy-ups available
• Accident/Hospital Indemnity coverage
• Legal/ID Theft Assistance
• PTO (or sick and vacation time) floating Diversity Day & paid holidays*
• Paid parental bonding leave
• Employee Assistance Program (24/7 mental health support hotline 5 company paid counseling sessions and more)
• Robust Internal Career Growth opportunities
• Tuition reimbursement
• Hearing aid discount for employees and family
• Internal social recognition platform

*Plan rules/offerings dependent upon group Company/location.

This roles pay range is between:$. This role is alsocommission eligible/bonus eligible.

How we work:

At Sonova we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.