Athletics Ticket Coordinator

Join the excitement of Cyclone Athletics and help shape unforgettable gameday experiences. Iowa State University Athletics is seeking an entry-level Athletics Ticket Coordinator to support ticket operations for collegiate sports and auxiliary events including concerts. If you thrive in a fastpaced environment enjoy solving problems on the fly and love connecting fans with the action this role puts you at the heart of it all.

Examples of what youll do

• Ticket Operations Lead setup maintenance and execution of ticket sales for assigned sports and small events.
• Customer Service Provide exceptional service resolve issues process orders and refunds and build strong fan relationships.
• Mobile Ticketing Implement mobile ticketing solutions and coordinate with the ticketing system vendor.
• Donor Seating Assist with donors on seating assignments and apply priority seating policies.
• Pricing Promotions & Sales Collaborate with unit leadership on pricing strategies promotional initiatives and revenue generation.
• Season & Group Orders Assist with distribution and delivery of season tickets group packages and special orders.
• Box Office Lead box office operations and serve as the onsite ticket supervisor at designated events.
• Complimentary Tickets Oversee comp ticket requests for studentathletes coaches and staff through ARMS.
• Sales Reporting Complete endofseason reporting reconciliation and system cleanup.
• Compliance Adhere to policies and regulations of the Athletics Department University Big 12 Conference and NCAA.

The ideal candidate has prior ticketing software skills is highly organized and has a customer-first mindset. A commitment to working with diverse populations is essential. Evening weekend and occasional travel availability is required to support event operations.

Candidates must be legally authorized to work in the U.S. on an on-going basis without sponsorship.Immigration sponsorship is not available for this position.

Preferred Qualifications

• Ticket operations experience for a collegiate or professional sports program.
• Experience with ticket management systems including Ticketmaster.
• Experience working with priority seating systems.

About ISU Athletics

As an NCAA Football Bowl Subdivision athletics program and a founding member of the Big 12 Conference Iowa State University sponsors 18 intercollegiate athletics teams and supports 450 student-athletes in their pursuit of academic and athletic excellence. ISU Athletics employs over 250 talented and dedicated full-time staff members more than 500 temporary and student employees and multiple auxiliary partners who collaboratively work within a culture to support and enhance the experiences of Cyclone student-athletes and their loyal fan base. Iowa State student-athletes have produced 10-consecutive years of record-setting Graduation Success Rate scores in the classroom while athletically the Cyclones have captured 19 national team championships 140 national individual titles and 162 conference team championships in its rich history.

Application Instructions
To apply for this position please click on Apply and complete the Employment Application. Please be prepared to enter or attach the following:

• Resume
• Contact information for 3 references (preferred)

Why Choose Iowa State University
Iowa State Employees enjoy comprehensive health and work-life benefits including medical and dental as well as:

• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation holiday and sick time and leave plans
• Onsite childcare (Ames Iowa)
• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program
• Wellbeing program

If you have questions regarding this application process please email or call or Toll Free: 1-.

Iowa State University does not discriminate on the basis of race color age ethnicity religion national origin pregnancy sexual orientation genetic information sex marital status disability or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity 2680 Beardshear Hall 515 Morrill Road Ames Iowa 50011 Tel. email .

General ISU compensation information can be found on the University Human Resources website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.