Asst Manager Marketing IPC

• Leads the team to support overall department processes and procedures. Held accountable to enforce all departmental and Company guidelines and policies

• Recruits and interviews potential new Team Members along with participates in new hire training and mentoring

• Proactively seeks and schedules ongoing workshops and training sessions (both group and 1:1 in the field) to support maximum production team building and culture

• Proactively seeks feedback from Resort Operations Sales and Tour Reception.

• Expected to have weekly updates with Sr Director providing updates on the sites marketing operations.

• Interacts with all departments and partners with all departments.

• Responsible for fostering and maintaining relationships with sales and tour reception to meet the needs of the business.

• Participates and leads in department meetings training sessions and other meetings required

• Develops/coaches individual Team Members in an on-going process to ensure their commitment and understanding of the sales process to generate maximum efficiencies

• Organizes and leads monthly trainings for Marketing Team Members who are underperforming in making their numbers in previous month(s)

• Regularly informs Manager of any relevant information in regards business needs and/or Team Members

• Implements and maintains tools used to enhance productivity for Team Members

• Partners with Sr Director of Marketing to ensure accurate documentation of all Team Member issues within Marketing.

• Partners with Sr Director of Marketing to provide coaching and performance documentation to Team Members for performance standards including performance reviews

• Responds to Team Members inquiries regarding payroll NQs coding spiffs

• Creates and fosters a motivated Team environment

• Handles Employee Relations matters appropriately and seeks counsel from leadership/Human Resources when needed

• Ensures staffing is at optimum levels based on departmental requirements

• Effectively manages schedule and PTO requests to achieve department requirements

• Ensures timely processing of schedule for team on weekly basis.

• Verifies Policies/Procedures and Training Manuals are updated as directed by Director of Marketing.

• Meets and achieves monthly quarterly and yearly goals for: tour flow volume VPG and package sales.

• Assists in resolving customer relations issues pertaining to Marketing at the sales galleries or post tour

• Ensures all locations have current promotions and materials including gift lists invitations and promotional items

• Ability to cover shifts for absent Team Members including interacting with guests booking of tours and selling of packages.

• Regularly monitors marketing reps presentations and all customer interactions

• Ensures that staffing at all locations are at optimum levels based on production and departmental requirements. Ensures coverage at all locations in event of call outs/shift changes

• Anticipates challenges and proactively problem solves with Management to mitigate effects on production

• Adheres to the HILTON Values while also holding Marketing Team Members accountable to them as well

• Carry out all other reasonable requests by Management of which one is capable of performing.

• Must be available to work Saturdays Sundays evenings all holidays and any other days/ hours as required per business needs.

-At least 2 years of branded timeshare Marketing experience.

-Strong ability to recruit train and motivate Marketing professionals.

-Must have proven track record of success in field Marketing.

-Must be flexible and able to work a variable schedule including evenings weekends and holidays based on business needs.

-Proficient in Microsoft Office.