Associate, Specialty Collections

WHAT YOU WILL BRING TO THE ROLE

• 2 years collection or relevant experience (automotive preferred).

• High school graduate or GED equivalent

• Bachelors degree preferred

• Basic computer skills - Knowledge of Windows including Word and Excel

• Strong communication skills - Ability to clearly communicate thoughts and ideas to peers and customers

• Skip tracing skills - Ability to utilize various skip tracing tools (where applicable)

WE TAKE CARE OF OUR PEOPLE

At HCA we know our success starts with our people. We offer a comprehensive rewards package designed to support your health financial wellbeing and life outside of work so you can bring your best every day.

In addition to competitive pay our benefits include:

Hybrid work schedule offering 4 on-site days and 1 remote day per week

Vehicle benefits designed around your role including monthly allowances and purchase and lease discounts

Flexible health coverage with medical dental and vision plans including no cost and low-cost options

Annual employer HSA contribution to help offset healthcare expenses

401(k) with company match and immediate vesting so you can start building your future from day one

100% company paid life and disability insurance for added peace of mind

Wellbeing programs at no cost to you including gym benefits and health resources

Generous parental leave to support growing families

Paid Volunteer Time Off plus a company donation to a charity of your choice

At HCA our benefits are more than perks theyre part of our commitment to supporting you at work and in life. Learn more about benefits at HCA!

WHAT HAPPENS NEXT

Express your interest by submitting an application. Once your application is received our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our culture visit our careers page.

OTHER DETAILS

Our Company is an equal opportunity employer committed to fostering a diverse inclusive and respectful workplacebecause we believe diversity builds stronger teams. We comply with all applicable federal state and local equal employment opportunity laws and do not discriminate on the basis of race religion or creed color national origin ancestry caste citizenship sex or gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity or expression age disability medical condition genetic information marital status family care or medical leave status military or veteran status political affiliation or any other characteristic protected by law. Information provided during the application process is requested in good faith and will be used solely in accordance with applicable employment laws.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be foundhere. This Privacy Policy provides you with notice at or before the point of collection about the categories of personal information to be collected from you the purposes for which your personal information is collected or used and whether that information is sold or shared so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018 as amended as amended by the California Privacy Rights Act of 2020 (CCPA).

If you have any questions about CCPA regarding California residents or HCA team members please contact the Privacy Team at.

Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance Genesis Finance and Kia Finance we deliver innovative financing leasing and insurance solutions to more than 3 million customers and businesses nationwide.

Were a company driven by growth innovation and people. At HCA youll find opportunities to build new skills expand your career and make a real impactwhile working in a diverse inclusive and valuesdriven environment. Were proud to support our communities through volunteerism philanthropy and engaged Employee Resource Groups.

If youre looking for a fastpaced collaborative workplace where your ideas matter join us as we lead the future of financing freedom of movement. Apply today.

WHAT YOU WILL DO

This employee is responsible for managing a queue of delinquent and non-delinquent accounts and investigating monitoring and resolving specialty accounts. The position will comply with internal policies and procedures on handling specialty accounts. All positions within the Operations Division are expected to collaborate cross-divisionally to achieve seamless customer experiences; this includes supporting other departments as necessary to meet the business need.

HOW YOU WILL MAKE AN IMPACT

1. Manage a queue of delinquent and non-delinquent accounts

Handle inbound and outbound calls as needed per position

Ensure all account activity is properly documented per department standards

Perform medium to heavy skip tracing activities utilizing free and paid tools such as Accurint TLO etc. (where applicable)

Manage repossession assignments and all relevant activities (where applicable)

Adhere to department standards for effective queue management

2. Performance Coaching

Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance.

Assist in the development of other team members and provide day-today mentoring and guidance as requested by leadership.

3. Perform all other duties as assigned.