Associate ServiceNow Developer (Secret Clearance Required)

* This role is contingent upon a contract award.

Asan AssociateServiceNowDeveloperyouplay a pivotal role in successfully deploying ServiceNow solutions for our this role you willbe responsible forconfiguring customizing and implementing ServiceNow applications to meet specificclientbusiness requirements. Your technicalexpertise attention to detail and commitment to excellence will contribute significantly to the success of our projects and the satisfaction of our clients.

Your responsibilities include:

• SolutionDiscovery & Design:Work closely with Solutions Architects and Business Analysts to understand thebusiness outcomes andfunctional requirements andhow they align withServiceNowsolution designs.

• Technical Implementation:Collaborate with cross-functional teams to implement ServiceNow solutionstoalign withthe designedrequirements andmeetindustrybest practices.

• Data Migration:Facilitatedata migration activities from legacy systems to ServiceNow ensuring data accuracy and consistency during the transition.Validate that data is migrated to the most beneficial ServiceNow data structuresleveragingout-of-the-box data schemas before designing custom tables and fields.

• Integration Management:Assistarchitects and senior developersin the integration of ServiceNow with other systems and applications to create seamless end-to-end processes.

• Technical Documentation:Create detailed documentation of configurationscustomizations dataschemas and other technical decisionsfor future reference.

• Testing and Quality Assurance:Conduct thorough testing of ServiceNow configurations tovalidatefunctionality data integrity and user experience. Address any issues and perform necessary adjustments to ensure the solution meets the desired outcomes.

• User Training:Supportend-user training to ensurea smoothadoption of the implemented solution.

• Change Management:Support change management efforts byassistingsenior developers architects andusers during the transition period addressing inquiries and resolving issues promptly.

• Incident and Problem Resolution:Troubleshoot and resolve technical issues related to ServiceNow implementations. Collaborate with support teams to providetimelyresolution to incidents and problems.

• Security and Compliance:Adhere to security best practices and ensure that implemented solutions meet relevant compliance requirements.

• Continuous Learning:Stay updated on the latest ServiceNow features enhancements and best practices to enhance the quality of implementations andmaintainexpertiseinthe platform.Continue certification and trainingprocessto meet practice standards and growth areas and contribute to the continued success of the team.

• Collaboration and Communication:Work closely with project managers other implementation specialists and stakeholders to ensure seamless project coordination and effective communication including risks issues successes and overall project status.

Job Location: This position requires that the job be performed in the United States. If you accept this position you should note that ICF does monitor employee work locations and blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections.

Required Experiences and Certifications

• 6 months or more experience implementing ServiceNow solutions

• ServiceNow mainline certification with preference for ServiceNow Certified System Administrator

• Must have an active Secret Security Clearance

• Must reside in the United States be authorized to work in the United States and perform all work within the United States.

ValuableSkills for this Role

The ideal candidate will also have:

• Hands-on experience (>480 hourseach) configuring or building 1-3 ServiceNow applications

• In-depth knowledge of ServiceNow platform capabilities modules and best practices

• Familiarity with ITIL processes and IT Service Management (ITSM) principles

• Strong technical skills including scripting workflow configuration and business rule development

• Detail-orientedtendencieswith excellent problem-solving and analytical abilities

• The ability to work effectively in a team-oriented collaborative environment

• Excellent communication and interpersonal skills with the ability to interact with clients and internal teams professionally