Associate Retirement and Benefits Specialist

POSITION SUMMARY

AvantGarde LLC (AG) seeks a full-time Associate Retirement and Benefits Specialist to support a federal client agency providing retirement and benefits program administration customer service case processing records management and benefits support services. The incumbent assists employees managers retirees family members and beneficiaries with retirement and benefits inquiries and transactions while ensuring compliance with applicable laws regulations policies and established service standards. This is a telework-approved position that supports HHS human resources operations and mission requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provide retirement and benefits customer service and administrative support by responding to inquiries assisting employees managers retirees family members and beneficiaries and providing information regarding Federal retirement and benefits programs including FERS CSRS TSP FEHB FEDVIP FEGLI FLTCIP and FSAFEDS

Receive review process and maintain retirement and benefits actions and supporting documentation using automated systems such as eOPF DFAS EWITS DPRW and related HR applications ensuring accurate records management case tracking and timely completion of assigned actions.

Maintain electronic case files and personnel records by scanning uploading organizing and validating retirement and benefits documents to ensure completeness accuracy and compliance with records management requirements.

Research routine retirement and benefits issues using established laws regulations policies and procedures; prepare retirement estimates benefits packages correspondence reports and other supporting materials and escalate complex matters to senior specialists as appropriate.

Support new employee orientations benefits briefings training sessions and outreach activities by preparing materials coordinating logistics and assisting presenters.

Monitor workloads provide status updates coordinate with HR staff managers program officials and external stakeholders and manage multiple assignments while meeting established deadlines quality standards and customer service expectations.

Maintain professionalism confidentiality and compliance with applicable Federal regulations agency policies and organizational standards while performing other related duties as assigned.

QUALIFICATIONS KNOWLEDGE AND SKILLS

Bachelors degree in Human Resources Business Administration Public Administration or a related field preferred. Minimum of three (3) years of experience supporting Federal retirement

benefits human resources or related administrative functions required; education-to-experience equivalency may be considered.

Working knowledge of Federal retirement and benefits programs personnel policies records management practices and customer service principles.

Experience processing personnel retirement benefits or related administrative actions and maintaining accurate electronic records and documentation.

Ability to research and apply regulations policies procedures and guidance to resolve routine customer inquiries and administrative issues.

Strong organizational skills with the ability to manage multiple assignments prioritize workload meet deadlines and maintain attention to detail.

Effective written and verbal communication skills with the ability to provide professional customer service to employees managers and stakeholders.

Proficiency in Microsoft Office applications and experience utilizing automated HR retirement benefits or case management systems such as eOPF DFAS EWITS DPRW GRB Platform FHR Navigator or similar applications.

Ability to work independently and collaboratively in a fast-paced environment while maintaining confidentiality and compliance with applicable regulations and policies.

Ability to obtain and maintain a Federal Public Trust clearance or other required background investigation.

Other Specifications:

Work in a primarily sedentary telework environment utilizing standard office technology virtual collaboration platforms and agency-provided systems while participating in virtual or occasional in-person meetings training sessions orientations and outreach activities as required.

Required Experience:

IC