Associate Retention Specialist

Associate Retention Specialist

The Associate Retention Specialist is responsible for driving trial customer engagement automated outreach strategy and deployment and retention initiatives across our government customer base. This role serves as the operational owner for customer-facing engagement programs that help accelerate product adoption improve trial conversion support retention efforts and increase customer awareness of our government product suite.

The role partners closely with Sales Customer Success Marketing Revenue Management and GTM Strategy teams to execute scalable engagement motions that drive revenue growth and customer outcomes.

About the Role:

In this opportunity as an Associate Retention Specialist you will:

• Manage the Government Checkpoint customer portfolio focusing on retention and renewal support.
• Lead Government trial engagement programs.
• Coordinate outreach strategies that increase trial participation product usage and sales conversions.
• Partner with sales teams to ensure trial customers receive targeted resources training and follow-up engagement.
• Serve as the Government business lead for HVS campaigns and Salesforce Sales Engagement programs.
• Build manage and deploy scalable outreach cadences supporting strategic campaigns and demand generation efforts.
• Train and support sales representatives on HVS best practices campaign execution and engagement analytics.
• Monitor campaign performance and provide recommendations to improve meeting generation pipeline creation and revenue outcomes.
• Create and maintain customer-facing content digital sales rooms trial materials onboarding resources and product education assets.
• Support sales teams with messaging engagement tools campaign templates and customer leave-behinds.
• Deliver training sessions and best-practice guidance for customer engagement platforms and outreach programs.

About You:

Youre a fit for the role of Associate Retention Specialist if you have:

• Bachelors degree or equivalent experience.
• 3 years in customer success sales operations account management or retention.
• Experience managing customer-engagement trial-conversion or retention campaigns.
• Proficiency with Salesforce and sales-engagement tools (e.g. HVS Outreach Salesloft).
• Strong understanding of customer lifecycle and sales metrics including adoption conversion retention and pipeline.
• Excellent communication content development training and cross-functional collaboration skills.
• Strong organizational project-management and analytical abilities.
• Government/public-sector or SaaS experience preferred.

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Whats in it For You

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset. This builds upon our flexible work arrangements including work from anywhere for up to 8 weeks per year empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow lead and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation two company-wide Mental Health Days off access to the Headspace app retirement savings tuition reimbursement employee incentive programs and resources for mental physical and financial wellbeing.

• Culture: Globally recognized award-winning reputation for inclusion and belonging flexibility work-life balance and more. We live by our values: Obsess over our Customers Compete to Win Challenge (Y)our Thinking Act Fast / Learn Fast and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental Social and Governance (ESG) initiatives.

• Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice truth and transparency. Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world.

In the United States Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health dental vision disability and life insurance programs as well as a competitive 401k plan with company addition Thomson Reuters offers market leading work life benefits with competitive vacation sick and safe paid time off paid holidays (including two company mental health days off) parental leave sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally Thomson Reuters offers the following additional benefits: optional hospital accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations unless otherwise noted the base compensation range for this role is $89600 USD - $166400 USD. Base pay is positioned within the range based on several factors including an individuals knowledge skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.

This job posting will close 09/05/2026.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal tax accounting compliance government and media. Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency. Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news.

We are powered by the talents of 26000 employees across more than 70 countries where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity accuracy fairness and transparency are under attack we consider it our duty to pursue them. Sound exciting Join us and help shape the industries that move society forward.

As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals. To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex/gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

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