Associate Premium Auditor

Department: Policyholder Services Accountable to: Premium Audit ManagerOverviewThe Associate Premium Auditor conducts workers compensation premium audits by reviewing policyholder financial and operational records to accurately determine final earned premium. This entry-level role is designed as a two- to three-year development program that builds practical premium audit workers compensation and underwriting knowledge through hands-on experience training and application of established rules and Responsibilities and PrioritiesMajor Areas of accountabilityAudit ExecutionReview policyholder financial and operational records to determine accurate premium base exposures in accordance with the policy contract applicable manuals rules and payroll sales subcontractor and other supporting documentation to verify exposure information and identify items requiring clarification or clear audit findings and supporting documentation that explain premium adjustments classification decisions and audit & QualityApply NCCI regulations company guidelines and established audit standards to support accurate consistent and well-documented audit accurate audit documentation and follow established review practices to support quality assurance consistency and regulatory EngagementCommunicate with policyholders and agents to explain the premium audit process clarify exposure classifications and maintain positive service-focused to policyholder and agent inquiries with professionalism empathy and timely follow-through to support a positive audit Support & Continuous ImprovementSupport timely audit completion through effective workload management due date tracking and coordination with internal business partners; identify opportunities to improve processes strengthen audit operations and support consistent service with department initiatives workflow improvements and cross-functional projects that enhance efficiency accuracy and service & AI-Enabled EfficiencyUse approved technology automation and AI-enabled tools responsibly to support audit preparation documentation review workflow efficiency and continuous learning while maintaining accuracy confidentiality and sound professional Skills and ExperiencePersonality/Working StyleStrong CharacterDemonstrates integrity sound judgment and alignment with company values mission and work with honesty accountability curiosity and thoughtful decisions and seeks guidance when circumstances require additional for InnovationMaintains a willingness to learn grow and adapt as business needs tools and processes flexibility and comfort working through change ambiguity and new with others to identify improvements that support department and organizational CommunicatorCommunicates clearly and professionally in written and verbal interactions with policyholders agents and internal with empathy remains open-minded and seeks to understand before timely updates asks clarifying questions and follows through on SkillsAssembles organizes and evaluates diverse information to support accurate audit policy precedent and company guidelines to make informed recommendations and issues that require escalation and seeks management review when KnowledgeDevelops working knowledge of workers compensation classifications audit techniques and applicable premium audit relevant manuals procedures and documentation standards to support consistent audit Microsoft Office and other business applications effectively to complete assigned openness to using approved AI-enabled tools to improve productivity organize information strengthen documentation and support learning while applying appropriate review and AuthorityDetermines exposure and appropriate classification of business operations through logical application of manual rules and company judgment within established authority and escalates complex or unusual situations for and experienceA CPCU or Bachelors degree. Minimum of 1 year of workers compensation premium audit or underwriting experience preferred. CPCU and/or APA High School Diploma with a minimum of 4 years workers compensation premium audit experience may be considered with demonstrated competencies in NCCI rules and classifications.