Associate Player Engagement (Part Time)

What are we building

Hard Rock Digital is a team focused on becoming the best online sportsbook casino and social gaming company in the world. Were building a team that resonates passion for learning operating and building new products and technologies for millions of consumers. We care about each customers interaction experience behavior and insight and strive to ensure were always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida the new Hard Rock Digital taps a brand known the world over as the leader in gaming entertainment and hospitality. Were taking that foundation of success and bringing it to the digital space ready to join us

Whats the position

The Player Engagement Associate supports player engagement and promotional activities for Hard Rock Bet. Under the supervision of the Omni Activation Manager this role assists guests with account registration promotions and general customer support both online and on property. The ideal candidate is customer-focused energetic and eager to learn about the sports betting and online casino industry. The position follows established policies procedures and guidelines while escalating non-routine issues to appropriate team members.

This position is based at a casino property and requires regular interaction with guests on the gaming floor in public areas and at promotional events. The role is primarily focused on providing customer support educating guests on Hard Rock Bet products and promotions and assisting with routine player engagement activities.

Key Responsibilities

• Assist guests with registering and navigating the Hard Rock Bet Sports & Casino apps.

• Provide friendly and professional customer service in person and through digital channels.

• Participate in on-property activations special events and marketing promotions as assigned.

• Assist with event setup breakdown and distribution of promotional materials.

• Answer basic customer questions related to gameplay promotions payments and account verification.

• Provide in-person support to guests regarding account registration app navigation promotions and general product questions.

• Promote current player offers rewards programs events and property information.

• Assist with promotional activities designed to increase awareness and adoption of Hard Rock Bet products by engaging with guests on property and at promotional events.

• Maintain accurate customer information and follow company data entry standards.

• Document customer interactions and support activities in company systems.

• Complete routine administrative tasks reports and other assignments as directed.

• Follow established procedures to verify customer information and account details.

• Resolve routine customer inquiries using established procedures and escalate complex customer concerns technical issues or exceptions to appropriate team members.

• Demonstrate responsible gaming awareness and report concerns appropriately.

• Work collaboratively with marketing operations and property teams to support engagement initiatives.

• Maintain knowledge of Hard Rock Bet products promotions and responsible gaming practices.

• Represent the Hard Rock brand in a professional enthusiastic and guest-focused manner.

• Follow company policies procedures and applicable gaming regulations.

• Maintain an active presence on the casino floor and other designated property locations to assist guests and promote awareness of Hard Rock Bet products and promotions.

• Maintain compliance with all casino property policies gaming regulations and responsible gaming requirements.

Need to know:

• Part time position approximately 20 - 30 hours per week

• Hourly rate - $25.00

• Location 100% on site in Atlantic City NJ

What are we looking for

Required and preferred candidate skills and experience:

Successful candidates will be self-driven and a self-motivated team player capable of working efficiently in a high-volume real-time environment. The role is best suited for a candidate who thrives in a fast-paced ever-changing environment with a passion for sports and gaming:

We are looking for someone who has:

• Must be able to obtain and maintain any required New Jersey gaming license or certification.

• Flexible schedule with availability for nights weekends and holidays as needed.

• Ability to stand and walk for extended periods throughout the casino property including the gaming floor event spaces and guest service areas with or without reasonable accommodation.

• Experience in customer service hospitality retail sales or related fields preferred.

• Must be dependable professional and team-oriented.

• Interest in sports gaming entertainment or hospitality industries is a plus.

• Strong verbal communication and interpersonal skills.

• Comfortable working in a fast-paced customer-facing environment.

• Basic computer and mobile app navigation skills.

• Ability to lift and move up to 25 pounds.

• Regularly works in a casino environment with exposure to noise crowds and smoking areas where permitted by law.

• Must be comfortable engaging with guests in a fast-paced hospitality and gaming environment.

• Requires frequent movement throughout the property during shifts.

We care deeply about every interaction our customers have with us and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer). This position is classified as non-exempt and is eligible for overtime compensation in accordance with applicable federal and state laws.

The statements contained in this job description reflect general details necessary to describe the primary functions of the role. They should not be construed as an exhaustive list of all responsibilities duties or skills required. The scope of responsibilities may be amended modified or removed at the companys discretion at any time without prior notice. This description does not constitute a contract of employment or guarantee employment for any specific duration.

Whats in it for you

We offer our employees more than just competitive compensation. Our team benefits include:

• 401(K)

• Paid Sick Leave

• Hard Rock Discounts

Roster of Uniques

We care deeply about every interaction our customers have with us and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer). Reasonable accommodations are available throughout the application and interview process. If you require an accommodation please contact Talent Acquisition at