ASSOCIATE OMBUDS, Ombudsman Office

Boston University invites applications for the position of Associate Ombuds. The successful candidate for this position will report to the University Ombuds. The Office is also staffed by the Senior Associate Ombuds and a part-time administrative assistant.

Position Description
Serve the BU community as an independent informal impartial and confidential resource for conflict management and conflict coaching.
Carry out the role as a third party neutral while remaining an advocate for fair process and the fair
administration of process.

Specific duties include:

• Assist Individuals and groups in
  • clarifying issues and generate options for managing problems and conflicts
  • accessing university policies and resources
  • developing skills in collaborative conflict management effective communication and managing difficult conversations.
• Provide informal mediation dialogue facilitation and shuttle diplomacy
• Stay informed of and provide referrals to other BU resources as needed
• Review patterns of concerns and identify those problems that appear to be systemic or the source of recurring or emerging grievances or that pose risk to the university.
• Serve as a resource for the review formulation or modification of policies and practices
• Respond to individuals in a timely way and treat all individuals with dignity and respect
• Work collaboratively and effectively with ombuds office staff and help foster a respectful and productive workplace climate
• Demonstrate commitment and sensitivity to matters of fairness diversity equity and belonging
• Ensure the integrity of the Office of the Ombuds and adhere to ombuds principles of practice including confidentiality independence neutrality and informality
• Participate in ombuds office marketing and communication efforts
  
  

Required:

• Advanced degree
• Excellent listening & creative problem-solving skills
• Minimum of three years successful experience in conflict management mediation collaborative problem solving negotiation ombuds or related work
• Ability to
  Maintain discretion and confidentiality
  Demonstrate integrity
  Exercise exceptional professional judgment while working with highly sensitive complex
  and nuanced issues
  Assess complex systemic issues and organizational cultures & dynamics
  Work both independently and as part of a larger organization
  Work successfully with individuals at all organizational levels and with diverse populations

In accordance with Boston Universitys flexible work guidelines full-time hybrid or remote work options may be considered for candidates with extensive ombuds experience. Factors that would be considered but not exhaustive would include location of remote work and experience level.

Desired not required:

• Successful experience in ombuds role
• Basic mediation training or equivalent
• Excellent facilitation skills
• Experience working in
  higher education or a medical education environment
  organizational development

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color natural or protective hairstyle religion sex age national origin physical or mental disability sexual orientation gender identity genetic information military service pregnancy or pregnancy-related condition or because of marital parental or veteran status. We are a VEVRAA Federal Contractor.