Associate Manager, Record Keeping Services

Job Classification:

At Prudential we believe talent is key to achieving our vision. When you join Prudential youll unlock a motivating and impactful career while growing your skills and advancing your profession at one of the worlds leading financial services institutions.

We are seeking a highly motivated people leader to join our dynamic team. The Associate Manager Record Keeping Services is responsible for leading a team of associates supporting member direct experiences across core and voluntary benefits. This role has accountability for service delivery operational performance quality and team effectiveness while helping execute and continuously strengthen an innovative service model designed to deliver a strong employee experience.

The person in this role will play an important part in strengthening operational discipline improving service outcomes and supporting the continued evolution of processes controls and team capabilities across core and voluntary benefits while collaborating with department manager. This position also requires close partnership across internal teams and vendor partners to help ensure effective execution consistent service and a high-quality member experience. The current work arrangement for this position depends on business needs and location and may require occasional on-site presence at a Prudential office.

Principal Duties and Responsibilities

• Leads coaches and develops a team of associates fostering accountability engagement collaboration and positive morale
• Oversees member direct service delivery across core and voluntary benefits with accountability for operational performance quality and timely resolution of inquiries
• Monitors service trends operational metrics and quality results to identify issues surface risks and implement proactive solutions that improve service and business outcomes
• Supports execution of the service model by helping align people processes and vendor support to deliver a consistent and effective member experience
• Partners across functions and with vendor partners to strengthen end-to-end service delivery improve operational effectiveness and address process or control gaps
• Identifies and drives process improvements that enhance the customer experience strengthen the employee experience and improve business results
• Helps establish and advance short- and long-term service objectives aligned to business priorities operational needs and quality expectations
• Exercises supervisory responsibility including hiring performance management coaching and development
• Supports a culture of strong risk management operational discipline continuous improvement and accountability
• Uses data and performance trends to inform decisions prioritize improvement opportunities and support execution against business goals

What youll need

• 35 years of leadership experience in a service operations environment
• Strong written and verbal communication skills with the ability to interact effectively with Prudential associates at all levels
• Ability to manage multiple priorities in a fast-paced environment
• Demonstrated ability to identify and implement process improvements that improve efficiency and reduce expense
• Experience using data and performance trends to inform business decisions
• Strong organizational skills sound judgment and strategic thinking ability
• Proven results orientation strong relationship-building skills and the ability to work cross-functionally including with vendor partners to achieve business outcomes
• Strong problem-solving analytical decision-making and negotiation skills
• Ability to work effectively in a matrixed nonhierarchical environment and adapt as business needs evolve
• Strong work ethic self-motivation and the ability to prioritize and meet deadlines
• Ability to travel approximately 10%

Itd be a plus if you had

• Minimum of 5 years of Group Insurance experience
• Deep knowledge of member direct billing and the Compass system

• Market competitive base salaries with a yearly bonus potential at every level.
• Medical dental vision life insurance disability insurance Paid Time Off (PTO) and leave of absences such as parental and military leave.
• 401(k) plan with company match (up to 4%).
• Company-funded pension plan.
• Wellness Programs including up to $1600 a year for reimbursement of items purchased to support personal wellbeing needs.
• Work/Life Resources to help support topics such as parenting housing senior care finances pets legal matters education emotional and mental health and career development.
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period).

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program whereby an award if any depends on various factors including without limitation individual and organizational performance. To find out more about our Total Rewards package visit Work Life Balance Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.

Prudential Financial Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin ancestry sex sexual orientation gender identity national origin genetics disability marital status age veteran status domestic partner status medical condition or any other characteristic protected by law.

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