Associate Manager GEC Inbound
Job Location:
Durham, NC - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
About the Role:
You will lead a team of our GEC (Global Enagagemet Center) Advisors and be responsible for positive engagement with our members.
As a people manager you will on-board and manage your team. Your team represent the Association as the first contact for our prospective students active students and members throughout the world.
You will report to a GEC Senior Manager and use a hybrid work schedule.
You Will:
- Deliver a high-quality member experience and quantitative productivity.
- Manage the team and ensure that they are motivated and engaged to deliver performance in all areas
- Identify coaching opportunities for your team based on quality and customer feedback communicating actions within the team
- Ensure your team has the skills to deliver an excellent member experience and that they are aware of the value of their contribution to the Association.
- Plan and oversee the movement of resource between teams to ensure that peak periods across the teams are balanced.
- Assign and manage work channels. Ensure that there is resource to manage the different channels in response to changes in demand.
- Meet the performance goals set against metrics such as revenue target and number of calls handled.
You Have:
- 4 years related experience
- 3 years working in a customer service role
- Experience leading/managing people
- College or higher academic qualification
How We Support You:
We provide flexibility to help you achieve a good work-life balance. Youll be part of a global diverse team who foster an environment of inclusion and belonging where you are valued for who you are and where you come from.
We offer benefit options in and out of the workplace including healthcare retirement paid time-off parental leave an employee assistance program. We provide resources that support your mental health and evolve our offerings to meet your needs. We care about our employees welfare and focus our benefits package on the benefits which support your wellbeing. We also recognize that everyone has different priorities so in addition to our core benefits to support your health we offer flexible options for you to choose benefits that are right for you your family and your lifestyle.
We believe in non-stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued development.
About Us:
At The Association a Great Place to Work-Certified company we are transforming the accounting and finance profession. We are future-focused empowering the worlds most accomplished accountants to stay relevant meet todays demands and prepare for tomorrows challenges through quality education resources and training.
Learn more about The Association on LinkedIn and our Career Site.
#LI-Hybrid #GreatPlacetoWork
We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. We are proud to be an equal opportunity workplace.
The Annual Salary for this role is $65000
Please note this is a standard range and exact compensation may vary based on experience and location. If youd like to understand more on the salary range please contact the recruiter listed on this posting.
If youre interested in this role please apply before 23rd June
While this role can work remotely in the US please note that we are unable to employ individuals in the state of California.
Required Experience:
Manager
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