Associate Manager Client Services

Associate Engagement Manager - Manufacturing Sector
Infosyss Manufacturing Unit is seeking an Associate Manager of Client Services. The Associate ManagerClient Services (AMCS) will lead all client interfaces within the assigned account scope and in partnership with the Manager (Manager-Client Services/Senior ManagerClient Services) will codevelop and execute the account plan to drive growth and client value. The AMCS typically manages a single account or a subportfolio within a large account with an indicative annual book of business of approximately $10$30 role will focus on helping manufacturing clients accelerate digital transformation modernize core operations adopt AI-led and data-driven solutions and create measurable business impact across the manufacturing value chain.

Role Description:
Client relationship management and business development: lead client relationships build a portfolio up to $10-30M lead the opportunity management cycle: Prospect-Evaluate-Propose-Closewith a focus on driving consultative outcome-based conversations across manufacturing supply chain operations engineering and technology stakeholders.
Client delivery assurance: collaborate with all delivery partners involved to ensure fulfillment of all commitments to the clientand proactively identify opportunities to improve client value delivery quality and business outcomes.
Collaborate with the Delivery Manager to address all people or infrastructure related issues that may be affecting the delivery of the project vis-à-vis the specific client.
Balance different projects running for the client that may involve different delivery managers or horizontal unit resources ensuring alignment across business priorities transformation objectives and client expectations.
Take go-to-market solutions to accounts and drive revenue from go-to-market solutions being sponsored by the business unit including digital manufacturing smart factory Industry 4.0 cloud data AI automation connected products sustainability and IT-OT transformation solutions.
Work closely with the Solutions Leader to build customized solutions pitches for the target account and driving the revenues and delivery of these solutions tailored to the clients manufacturing landscape business priorities and transformation roadmap.
Account planning and governance: build the account plan including relationships required opportunities to be pursued price decisions etc.
Craft account plan with details of the relationships required the opportunities that have to be chased and forecasting the potential revenue yield from such opportunities as well as potential threats and weaknesses that need to be addressed. The account plan should also reflect whitespace analysis competitive positioning pipeline health deal strategy and executive relationship coverage.
Make pricing decisions within the scope of the Master Services Agreement while balancing competitiveness margin expectations and long-term account growth potential.
Support pre-sales proposals for new business development outside of account scope.
Provide vital input for building future alliances with relevant product vendors ecosystem partners hyperscalers and manufacturing technology platforms.

About Infosys Manufacturing:
Infosys partners with industrial manufacturers to create an integrated manufacturing ecosystem that reinforces core strengths. We help manufacturing enterprises adopt advanced tools to navigate the complexities of IT-OT (Operational Technology) integration as well as innovation at a product process and business manufacturing solutions help clients modernize operations enable connected and intelligent enterprises improve resilience across supply chains accelerate product innovation and unlock value through cloud AI data automation engineering and Industry 4.0 capabilities.
To learn more about Infosys and see our ideas in action please visit us

Required Qualifications:
Bachelors degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education and 7 years of experience with strong sales/relationship management/account management experience
Significant business development and project management experience with demonstrated ability to manage complex client relationships and drive revenue growth in a services-led environment
Experience in the relevant industry/vertical preferably within manufacturing industrials automotive aerospace chemicals energy or related sectors
Track record of interacting and building relationships with CXO level client contacts business leaders technology leaders and transformation stakeholders
Hands-on experience with proposal creation and leading proposal presentations including solution positioning commercial discussions and executive-level client presentations
Strong leadership interpersonal communication and presentation skills
Wide variety of IT and business consulting engagement experience including digital transformation application services cloud data AI automation infrastructure engineering or enterprise platform-led engagements
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Qualifications:
Knowledge of industry specific go-to-market solutions including smart manufacturing connected operations supply chain transformation digital engineering cloud transformation AI-led automation and IT-OT integration
Good understanding of industry specific business issues and drivers including cost optimization operational efficiency product innovation supply chain resilience sustainability margin pressure and modernization of legacy technology landscapes
Global Delivery Model experience
Experience managing large multi-location consulting engagement teams
Track record as an Account Manager in a rapidly growing client relationship with ability to identify whitespace shape opportunities influence stakeholders and convert strategic priorities into qualified pipeline and revenue
Experience working with partner ecosystems including cloud providers enterprise platforms manufacturing technology providers and digital transformation partners
Ability to position AI data automation cloud and digital engineering solutions in a manufacturing business context

The Compensation Range for this Role is between $100000 to $187000 p.a.

Benefits

Along with competitive pay as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident Critical Illness Hospital Indemnity Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.