Associate IT Support Engineer (Early Career) Broomfield

As an Associate IT Support Engineer you will be part of BETSOLs IT operations team providing front-line technical support to end users across desktops laptops peripherals and everyday enterprise applications. This is an entry-level role designed for recent graduates: you will be onboarded through structured training and mentorship and you will grow from assisting with routine support tasks to independently resolving incidents and service requests. You will work closely with experienced engineers and offshore network and security teams building a strong foundation in IT service management while delivering a high-quality support experience. This is a customer-facing role so professional communication and a service-oriented attitude are essential.

Responsibilities

• Strong organizational skills and ability to manage multiple tasks with accurate reporting
• Highly organized with strong task management and attention to detail 
• Provide onsite and remote support for end users including installing configuring testing and maintaining desktops laptops peripherals and related hardware under guidance.
• Troubleshoot and resolve hardware software OS and peripheral incidents and service requests escalating complex issues to senior engineers as needed.
• Contact end users via phone or Microsoft Teams to schedule support sessions and deliver timely resolution while maintaining high customer satisfaction.
• Log monitor prioritize and update tickets using ITSM tools such as ServiceNow or Jira following SLA documentation and escalation procedures aligned to ITIL best practices.
• Assist with OS installation reinstallation upgrades and patching for Windows desktops and laptops and install and support standard applications such as Microsoft Office Acrobat Reader mail clients and collaboration tools.
• Help deploy and maintain antivirus and endpoint protection configure user profiles and email accounts and troubleshoot basic LAN Wi-Fi VPN and printer connectivity issues.
• Support IT onboarding and offboarding activities including system setup access provisioning asset handover and recovery ensuring data security and compliance during employee exits.
• Maintain accurate IT asset and inventory records in CMDB and asset management tools and support e-waste and e-recycling activities in line with company policies.
• Create and update technical documentation SOPs and knowledge base articles and collaborate with cross-functional IT teams on projects upgrades and rollouts.

Looking For

Recent graduate with a Bachelors degree in Computer Science or a related IT discipline. No prior work experience is required; internships academic projects or lab exposure in IT support systems or networking are a plus. This is an entry-level position with structured on-the-job training.

Qualifications :

Mandatory skills:

• Foundational understanding of Windows operating systems and basic desktop/laptop hardware and software concepts.
• Basic knowledge of networking fundamentals such as LAN Wi-Fi IP addressing and connectivity troubleshooting.
• Awareness of IT service management concepts (incident and request handling) and a willingness to learn ITSM tools such as ServiceNow or Jira.
• Strong verbal and written communication skills with the ability to interact professionally with global users.
• Strong analytical aptitude a problem-solving mindset and eagerness to learn new technologies and processes quickly.
• Demonstrated ability to adopt AI tools and independently learn new systems

Good to have skills:

• Internship or academic project experience in IT support system administration or networking.
• Familiarity with ITSM/ticketing tools (ServiceNow Jira) or CMDB-based asset management.
• Basic exposure to ITIL processes (Incident Request Problem Change Management).
• Hands-on lab or hobbyist experience with hardware troubleshooting OS installation or home networking.

Additional Information :

The salary range for this role 65k to 75K depending on experience.  

We know great talent comes from many backgrounds. If youre excited about this role but dont meet every qualification we still encourage you to apply. We value curiosity ambition and a willingness to grow. At BETSOL we foster an environment where diverse perspectives are valued and everyone feels empowered to contribute. Hiring decisions are based on qualifications merit and business needs. 

Benefits & Perks 

We offer a comprehensive and competitive benefits package designed to support your well-being growth and overall experience: 

• Competitive salary 
• Medical dental and vision coverage 
• 401(k) with company match 
• Flexible PTO paid holidays 
• Hybrid/remote work flexibility 
• Learning & development support  
• Inclusive team-driven culture 
• Opportunities to work with and learn from teams across the world 

BETSOL is an equal opportunity employer. All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time