Associate II ECC Enterprise Support Bilingual-Spanish(Remote in USA)

AtALSAC the fundraising and awareness organization forSt. Jude Childrens Research Hospital every conversation has the power to change a life. As an Associate II - Enterprise Support youll be the voice and heart of St. Judebuilding meaningful relationships with donors volunteers and supporters across the country. Through phone email chat text and social media youll help fuel the mission of saving childrens lives and finding cures for childhood cancer and other life-threatening diseases.

This position will be from 11:30am - 8:00pm

• Be a Relationship Builder:Connect with donors and volunteers through multiple channels offering guidance encouragement and heartfelt appreciation.

• Drive Fundraising Success:Support and coach individuals and teams through their fundraising journeyshelping them set goals stay motivated and celebrate milestones.

• Deliver Exceptional Service:Use your problem-solving and communication skills to resolve issues answer questions and ensure a seamless donor experience.

• Champion the Mission:Educate supporters about St. Judes impact and inspire deeper engagement through events campaigns and giving opportunities.

• Engage Spanish-Speaking Communities:Provide culturally relevant support and communication in Spanish to donors and volunteers ensuring inclusivity and accessibility across all engagement efforts.

• Spot Trends & Share Insights:Monitor feedback identify opportunities for improvement and help shape the future of donor engagement.

• Stay Agile:Thrive in a fast-paced environment that may include evenings weekends and peak fundraising seasons.

• A passion for people and purpose.

• 1 year of experience in customer service sales or call center environments.

• Fluency in both English and Spanish(spoken and written) required.

• Excellent verbal and written communication skills across platforms (phone email chat text social media).

• Strong multitasking time management and organizational skills.

• Comfort with technology including Microsoft Office CRM systems and social media tools.

• Ability to work independently and as part of a mission-driven team.

• High school diploma or equivalent required.

• Core Medical Coverage: (low cost low deductible Medical Dental and Vison Insurance plans)
• 401K Retirement Plan with 7% Employer Contribution
• Exceptional Paid Time Off
• Maternity / Paternity Leave
• Infertility Treatment Program
• Adoption Assistance
• Education Assistance
• Enterprise Learning and Development
• And more

ALSAC is an equal employment opportunity employer.

ALSAC does not discriminate against any individual with regard to race color religion sex national origin age sexual orientation gender identity transgender status disability veteran status genetic information or other protected status.

No Search Firms:

ALSAC does not accept unsolicited assistance from search firms for employment opportunities. All resumes submitted by search firms to any ALSAC employee or ALSAC representative via email the internet or in any form and/or method without being contacted and approved by our Employee Experience team and without a valid written search agreement in place will result in no fee being paid if a referred candidate is hired by ALSAC.