Associate I, Office Operations

Job Description

Job Title
Associate I Office Operations

Intro:
At FIS our technology and our people are moving forward. We advance the way the world pays banks and invests. We believe in building inclusive diverse teams. Together we innovate to help our colleagues clients and communities succeed. If youre ready to grow your career and make an impact in fintech we have one question: Are you FIS

About the Role
You will support daily office operations to ensure a safe professional and efficient workplace environment. You serve as a key point of contact for employees visitors and vendors helping maintain smooth facility operations and positive workplace experiences. Success in this role is measured by consistent execution strong customer service and attention to operational detail.

Location and Schedule
In-person Monday through Friday
Jacksonville office: 347 Riverside Avenue Jacksonville FL 32202

What You Will Be Doing
Welcome visitors and manage front desk operations with professionalism and efficiency
Conduct routine building audits to ensure safety cleanliness and operational standards
Escort vendors and contractors while ensuring compliance with site policies
Coordinate facility requests and communicate with internal teams and external partners
Support mail distribution package handling and office logistics
Monitor shared spaces to ensure readiness and functionality throughout the day
Track document and escalate maintenance or operational issues as needed
Assist with scheduling and coordination of vendor services and on-site activities
Maintain accurate logs and records for building operations and vendor visits

Required Qualifications
High school diploma or equivalent or demonstrable relevant experience
Strong customer service and interpersonal communication skills
Ability to manage multiple tasks in a fast-paced environment
Attention to detail and ability to follow operational procedures
Basic proficiency with Microsoft Office and office systems
Ability to work independently and collaboratively with cross-functional teams
Strong organizational and time management skills

Preferred Qualifications
Experience in office operations facilities support or administrative services
Familiarity with vendor coordination and building services processes
Experience supporting reception or front desk operations
Awareness of workplace safety practices and compliance standards
Ability to identify process improvements and enhance operational efficiency

What We Offer you
At FIS you can grow your career as far as you want to take it. Heres what else we offer:

Opportunities to make an impact in fintech

Personal and professional learning

Inclusive diverse work environment

Resources to give back to your community

Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity marital status genetic information national origin disability veteran status and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US the following conditions apply. If you are made a conditional offer of employment you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However for Americans with Disabilities Act (ADA) purposes the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings our employees or any other part of our company.

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