Associate Field Service Representative Boise, ID

Work Flexibility: Field-based

Summary:

As an Associate Field Service Representative youll play a key role in supporting Strykers advanced robotic technology by installing maintaining troubleshooting and repairing robotic medical systems that help improve patient care. Working independently with guidance as needed youll provide both remote and on-site technical support becoming a trusted partner to hospital customers and ensuring equipment operates at peak performance. This is a field-based position based in the Boise ID area with up to 50% travel throughout Idaho and neighboring states to hospitals and surgery centers.

What You Will Do:

• Install maintain troubleshoot and repair advanced Stryker robotic systems and instrumentation to ensure optimal performance.
• Diagnose and resolve technical issues both remotely and on-site while performing preventive maintenance and system upgrades.
• Serve as the primary technical point of contact for customers delivering exceptional service and building long-term relationships.
• Collaborate with Sales Account Executives and cross-functional teams to identify customer needs and support business growth opportunities.
• Manage field inventory tools test equipment and service documentation to maintain operational readiness.
• Independently schedule and complete service calls preventive maintenance engineering changes and equipment updates.
• Train customers on system operation software updates and best practices to maximize equipment performance and user confidence.
• Travel throughout the assigned territory to support customer sites assist teammates and provide technical support at meetings and events.

What You Need:

Required:

• High school diploma or equivalent
• 3 years of relevant experience
• Ability to lift push and/or pull up to 50 lbs.

Preferred:

• Associate or bachelors degree preferably in Engineering
• Previous experience as a technical field service professional or in a relevant capacity

$28.01 - $38.75 USD Hourly

Travel Percentage: 50%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race ethnicity color religion sex gender identity sexual orientation national origin disability or protected veteran status. Stryker is an EO employer M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required depending on customer requirements to obtain the COVID-19 vaccination as an essential function of their role.