Associate Executive Director

The Leonard on Beverly a Clearwater Living community in Beverly Hills is seeking a relationship-driven Associate Executive Director to support community operations while championing an exceptional resident and family experience.

This position works closely with the Executive Director and Community Leadership Team to ensure residents feel valued respected heard and connected. The ideal candidate is a strong communicator and problem-solver who leads with compassion accountability and a commitment to service excellence.

Clearwater Living team members enjoy great benefits:

• Competitive salary range: $110000-$115000 DOE
• Opportunity to work in a beautiful luxury senior living community in Los Angeles CA
• Meaningful work impacting the lives of seniors and their families.
• Collaborative and supportive work environment focused on personal and professional growth.
• Excellent benefits
• 401k generous company match
• Paid Vacation & Sick Days
• Culture of people first and service always

Essential Responsibilities

• Champion an exceptional resident and family experience throughout the resident journey.
• Build strong relationships with residents families team members and community partners.
• Respond to resident and family concerns with professionalism empathy and timely follow-through.
• Lead effective service recovery and ensure concerns are resolved to the residents satisfaction.
• Conduct resident rounding and monitor satisfaction engagement and quality-of-life opportunities.
• Partner with department leaders to identify and resolve operational and service issues.
• Support daily community operations staffing training team engagement and leadership initiatives.
• Support occupancy and growth efforts through exceptional customer service and collaboration with Sales and Marketing.
• Assist with move-ins resident transitions events and community engagement.
• Support regulatory compliance resident rights safety and risk management.
• Assist the Executive Director with budgeting operational performance and special projects.
• Serve as Director on Duty or provide leadership coverage as assigned.
• Model and promote Clearwater Livings Mission Purpose Principles and Core Values.

Qualifications

• Bachelors degree preferred or equivalent combination of education and experience.
• Minimum 2 years of experience in senior living healthcare hospitality customer service or a related field.
• Previous leadership experience preferred.
• Strong customer service communication problem-solving and relationship-building skills.
• Ability to manage multiple priorities and make sound decisions in a fast-paced environment.
• Experience with resident relations hospitality service recovery or community engagement preferred.
• Must meet applicable state licensing and educational requirements.
• RCFE certification/license strongly preferred for California positions.
• Proficiency with Microsoft Office and CRM/community management systems preferred.

WhyClearwater Living

Join a team where people come first. At Clearwater Living you will have the opportunity to make a meaningful difference every day by creating exceptional experiences for residents families and team members.

Clearwater Living is an Equal Opportunity Employer.

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