Associate Director, Vendor Relationship and Performance Management

At Gilead were creating a healthier world for all people. For more than 35 years weve tackled diseases such as HIV viral hepatitis COVID-19 and cancer working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the worlds biggest health challenges and our mission requires collaboration determination and a relentless drive to make a difference.

Every member of Gileads team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions and were looking for the next wave of passionate and ambitious people ready to make a direct impact.

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future you are the key driver in evolving our culture and creating an environment where every employee feels included developed and empowered to fulfil their aspirations. Join Gilead and help create possible together.

Job Description

We are seeking an experienced Associate Director of Vendor Performance Management within Development Operations. This role contributes to the effective management of vendor performance across the clinical development lifecycle including performance analytics issue trending escalation support and delivery of performance improvement activities for assigned vendors. The Associate Director partners closely with internal development teams and external vendor contacts to support performance transparency operational follow-through and data-driven decision-making across a complex outsourced ecosystem.

Core responsibilities:

The Associate Director Vendor Relationship and Performance Management is responsible for managing key vendor performance activities and contributing to the delivery of vendor performance management processes across Development Operations. Core responsibilities include but are not limited to the following:

• Manage and support vendor performance management activities across assigned outsourced service areas within Development Operations helping ensure alignment with delivery expectations and business priorities.

• Contribute to the maintenance and application of vendor performance management frameworks including performance metrics issue management practices escalation pathways and performance improvement approaches.

• Support the development maintenance and ongoing optimization of departmental performance management tools and systems including the KPI dashboard and the Vendor Issue Management System with attention to data quality relevance and usability.

• Prepare and deliver performance analytics and reporting for the assigned vendor base translating performance data into actionable insights to support governance discussions and continuous improvement activities.

• Partner with cross-functional development stakeholders to identify vendor performance risks gaps and trends; assess potential business impact; and support the development and execution of performance improvement plans.

• Coordinate and support vendor performance governance and escalation processes preparing materials tracking follow-up actions and helping drive timely resolution of operational and portfolio-level issues.

• Provide clear decision-ready insights and recommendations to internal stakeholders and vendor partners based on analysis of performance data issue trends and operational inputs.

• Contribute to the design implementation and continuous improvement of vendor performance management processes standards and ways of working across the Development organization.

• Support training knowledge sharing and adoption of vendor performance management best practices across teams.

• Manage or contribute to cross-functional initiatives related to vendor performance and governance engaging stakeholders across Development Operations and partner functions to deliver agreed outcomes.

• Support the use of analytics and AI-enabled tools to enhance vendor performance insights reduce manual analysis where appropriate and strengthen proactive data-driven governance.

Core Competencies & Behavioral Attributes

Demonstrates Boldness in Aspiration & Agility in Execution

• Applies a broad business mindset to vendor performance activities balancing practical execution with awareness of Development priorities and delivery expectations.

• Identifies trends risks and opportunities within clinical development outsourcing and adapts plans and priorities to support evolving business needs.

Cares and Makes Time for People

• Builds respectful and productive working relationships with internal teams and external vendor partners.

• Demonstrates empathy professionalism and accountability when working through performance expectations operational challenges and follow-up actions.

Listens Speaks Openly and Explains the Why

• Communicates clearly and professionally presenting performance insights risks and recommendations in a way that supports stakeholder understanding and decision-making.

• Actively listens to diverse perspectives and synthesizes inputs into clear data-driven summaries reports and discussion materials.

Trusts Others and Empowers Sound Decision Making

• Works effectively through collaboration and influence helping cross-functional teams and vendor partners align on performance expectations and follow-through.

• Supports clarity in roles expectations and action ownership within governance and escalation activities.

Owns the Impact of Decisions and Outcomes

• Takes ownership of assigned vendor performance activities and deliverables ensuring work is completed with quality timeliness and appropriate stakeholder engagement.

• Demonstrates sound judgement in navigating performance issues balancing operational needs business impact and partnership considerations.

• Ensures clear follow-through on issues actions and deliverables by tracking ownership documenting outcomes and supporting timely resolution.

Contributes Through Insight Innovation and Continuous Improvement

• Applies strong analytical and systems-thinking capabilities using performance data analytics and emerging technologies to generate actionable insights.

• Contributes to continuous improvement and innovation by identifying opportunities to enhance vendor performance processes tools and ways of working.

Core skills

• Business Acumen: Understands how vendor performance and governance activities support Development objectives and delivery expectations.

• Collaboration & Influence: Builds strong relationships and supports alignment across internal stakeholders and vendor contacts.

• Analytical & Problem-Solving Skills: Applies critical thinking and data-driven analysis to identify risks trends and improvement opportunities.

• Project and Deliverable Management: Manages timelines inputs actions and deliverables to support high-quality execution.

• Adaptability: Thrives in a fast-paced complex environment with shifting priorities.

• Accountability & Judgement: Takes ownership of assigned work follows through on commitments and escalates appropriately when needed.

• Communication: Demonstrates clear oral and written communication including the ability to prepare concise materials for governance and stakeholder discussions.

• Continuous Improvement Mindset: Identifies and supports opportunities to enhance processes and ways of working.

Basic Qualifications:

Bachelors Degree and Ten Years Experience

OR

Masters Degree and Eight Years Experience

OR

PhD and Two Years Experience

Preferred Qualifications and Experience:

• BA/BS in life sciences or related field with 8 years of relevant experience in vendor performance vendor relationship management clinical operations or a related function within the biotech or pharmaceutical industries.

• Experience managing or supporting vendor performance governance activities within clinical development preferably across multiple vendor service categories.

• Strong background in KPI development and analytics performance issue tracking escalation support and performance improvement planning.

• Demonstrated ability to partner effectively with vendors and cross-functional stakeholders including preparation of materials and insights for governance discussions.

• Proficiency in Microsoft Excel Word PowerPoint Copilot and SharePoint.

• Preferred experience using analytics and AI-enabled tools to support performance management reporting and decision-making.

People Leader Accountabilities

• Create Inclusion - knowing the business value of diverse teams modeling inclusion and embedding the value of diversity in the way they manage their teams.

• Develop Talent - understand the skills experience aspirations and potential of their employees and coach them on current performance and future potential. They ensure employees are receiving the feedback and insight needed to grow develop and realize their purpose.

• Empower Teams - connect the team to the organization by aligning goals purpose and organizational objectives and holding them to account. They provide the support needed to remove barriers and connect their team to the broader ecosystem.

The salary range for this position is: $182070.00 - $235620.00. Gilead considers a variety of factors when determining base compensation including experience qualifications and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus discretionary stock-based long-term incentives (eligibility may vary based on role) paid time off and a benefits package. Benefits include company-sponsored medical dental vision and life insurance plans*.

For additional benefits information visit:

Eligible employees may participate in benefit plans subject to the terms and conditions of the applicable plans.

Gilead Sciences Inc. is committed to providing equal employment opportunities to all employees and applicants for employment and is dedicated to fostering an inclusive work environment comprised of diverse perspectives backgrounds and experiences. Employment decisions regarding recruitment and selection will be made without discrimination based on race color religion national origin sex age sexual orientation physical or mental disabilitygenetic information or characteristic gender identity and expression veteran status or other non-job related characteristics or other prohibited grounds specified in applicable federal state and local order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Era Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact for assistance.

For more information about equal employment opportunity protections please view theKnow Your Rights poster.

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Gilead Sciences will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer (c) consistent with the legal duty to furnish information; or (d) otherwise protected by law.

Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.

Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.

Please apply via the Internal Career Opportunities portal in Workday.