Associate Director, US CRM AI Lead

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Data Analytics & Computational Sciences

Job Sub Function:

Data Science

Job Category:

People Leader

All Job Posting Locations:

Titusville New Jersey United States of America

Job Description:

We are searching for the best talent for Associate Director US CRM AI Lead

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments finding cures and pioneering the path from lab to life while championing patients every step of the way.

Learn more at & Johnson Innovative Medicine is searching for an Associate Director US CRM AI Lead to lead the AI transformation and execution roadmap for our next generation CRM across our key Therapeutic Areas (TAs).

Our team harnesses powerful machine learning insights to drive meaningful change for customers putting patients at the heart of everything we do through a culture that thrives on innovation teamwork and bold thinking. Curious problem-solvers like you tackle challenges that save lives and lead advancements in medicine while driving innovation mentoring extraordinary talent and shaping the future of pharmaceutical AI solutions.

Purpose:

At J&J were reimagining CRM for the agentic era. Advances in agentic AI are transforming CRM from a static system of record into an intelligent real-time orchestration layer for customer engagement.

The Associate Director US CRM AI Lead will define the core business processes (such as customer engagement call planning account events and content management territory planning customer data quality etc.) and integrate these with AI-driven intelligence and automation to ensure that CRM serves not only as a system of record for customer engagement but as an adaptable intelligent system of engagement actionable insights and ultimately business impact.

Partnering closely with Technology Commercial Medical and account management roles across therapeutic areas this role will lead the identification of improvements that focus on efficiency improved collaboration and deeper customer insights. This position will report to Director US CRM Business Product Owner

• Define and own the US AI strategy for CRM. Translate business goals into AI use cases and requirements.

• Own the US AI-enabled workflows in CRM data requirements for AI and user experience expectations. Accountable for the CRM AI roadmap: enhancements simplification automation predictive capabilities and new intelligent features.

• Ensure the process model supports end-to-end customer journeys and integrates across functions (Commercial Medical Medical Information Market Access etc.)

• Find opportunities to reduce manual effort through AI-driven automation and intelligent orchestration.

• Measure and report return on investment of AI capabilities in CRM.

• Partner with transformation office leader to embed AI readiness criteria into the CRM implementation plan.

• Partner with Legal Privacy and Compliance to define roadmap for agentic systems in regulated workflows.

• Liaison with key global partners to obtain deep understanding of all existing global CRM initiatives and goals to coordinate solutions across the enterprise.

• Manage partnership with key vendors (e.g. Veeva Salesforce) to obtain subject matter expertise to available capabilities with knowledge of and impact to product roadmaps.

• Manage relationships with consultant partners involved with CRM strategy and/or execution.

• A minimum of 8 years of relevant business experience in healthcare analytics data science marketing management consulting or related field is required.

• A minimum of a Bachelors degree is required Master degree preferred.

• Experience with handling budget responsibility of over $2M annually.

• Experience with CRM systems and solutions and in managing data and reporting requirements.

• Experience gathering requirements from user communities translating to solutions and delivering training and change management to drive adoption with new solutions.

• Experience integrating AI and automation or data science into commercial workflows (e.g. next best action segmentation cycle planning predictive analytics intelligent routing).

• Experience partnering with product data science and technology teams and influencing senior stakeholders (VP level) on trade-offs decisions AI adoption alignment.

• Demonstrated hands-on use of AI tools (e.g. Claude Code ChatGPT Copilot etc.) in daily workflows with concrete examples of how they reduce effort speed up delivery or improve output quality.

• Outstanding employee coaching skills and demonstrated ability to lead and develop a team.

• Intellectual curiosity and passion to learn new things and adaptability to shifting timelines and priorities.

This position is based in Titusville NJ and will require up to 15% domestic travel

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.

#LI-Hybrid #JNJDataScience #JNJIMCommercial-DS

Required Skills:

Preferred Skills:

Advanced Analytics Budget Management Compliance Management Critical Thinking Cross-Functional Collaboration Data Analysis Data Privacy Standards Data Quality Data Reporting Data Savvy Data Science Data Visualization Developing Others Digital Fluency Inclusive Leadership Leadership Strategic Thinking Team Management

The anticipated base pay range for this position is :

The anticipated base pay range for this position is $137000 to $235750 USD.

Additional Description for Pay Transparency:

Subject to the terms of their respective plans employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical dental vision life insurance short- and long-term disability business accident insurance and group legal insurance. Subject to the terms of their respective plans employees are eligible to participate in the Companys consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Companys long-term incentive program. Subject to the terms of their respective policies and date of hire Employees are eligible for the following time off benefits: Vacation 120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington 56 hours per calendar year Holiday pay including Floating Holidays 13 days per calendar year Work Personal and Family Time - up to 40 hours per calendar year Parental Leave 480 hours within one year of the birth/adoption/foster care of a child Condolence Leave 30 days for an immediate family member: 5 days for an extended family member Caregiver Leave 10 days Volunteer Leave 4 days Military Spouse Time-Off 80 hours Additional information can be found through the link below. Experience:

Director