Associate Director ServiceNow Architect

Position Overview

Nagarro is seeking an accomplished ServiceNow Architect to lead the design architecture and delivery of enterprise-grade ServiceNow solutions across ITSM ITAM ITOM HAM SAM and other modules.

The ideal candidate will bring:

• Deep technical expertise
• Strong consulting acumen
• Proven experience implementing large-scale digital service management transformations

The candidate should have:

• 12 years of total industry experience
• 4 years of experience on the ServiceNow platform
• Strategic thinking with a pragmatic delivery-focused mindset
• Strong analytical problem-solving and decision-making abilities
• Proven leadership mentoring and team enablement capabilities
• A client-centric approach
• Excellent written and verbal communication skills

Key Responsibilities

• Lead end-to-end solution architecture for ServiceNow implementations spanning ITSM ITOM ITAM HAM SAM modules
• Translate business requirements into scalable maintainable and secure ServiceNow designs aligned with platform best practices and Now Create methodology.
• Define technical roadmaps reference architectures integration patterns and data models for enterprise deployments
• Govern platform health upgrade strategy technical debt reduction and adherence to ServiceNow Technical Best Practices (TBPs)
• Architect integrations with ERP systems HRIS platforms monitoring tools CMDB sources discovery tools third-party systems using REST SOAP MID Server and IntegrationHub
• Drive CMDB design CSDM alignment Service mapping Discovery and Event management within ITOM
• Design hardware and software asset lifecycle workflows Normalization Reconciliation License compliance and SAM Pro publisher packs
• Provide technical leadership to Developers Business Analysts and Administrators
• Conduct design reviews and code quality audits
• Partner with clients and stakeholders to present architectural decisions trade-offs and value realization outcomes
• Mentor delivery teams and contribute to pre-sales activities solution estimation RFP responses and capability building
• Ensure compliance with security standards data privacy requirements and performance standards across all platform engagements

Qualifications :

Qualifications

• Minimum 12 years of total IT industry experience
• At least 4 years of hands-on ServiceNow platform experience

• Bachelors or Masters degree in Computer Science Information Technology Engineering or related discipline
• Strong command of ServiceNow ITSM ITOM ITAM HAM SAM modules including configuration customization and platform governance
• AI Proficiency: Experience with ServiceNows AI toolset ability to design and govern AI-augmented workflows and ability to translate AI capabilities into executive-ready business outcomes

Technical Skills

• Proficiency in JavaScript Glide APIs Flow Designer IntegrationHub Scripted REST APIs UI Policies Business Rules ACLs and Performance tuning
• CMDB and CSDM: Deep understanding of CMDB design Common Service Data Model (CSDM) Discovery Service mapping and Data integrity management
• Architecture: Demonstrated experience designing enterprise-scale multi-domain ServiceNow solutions leading complex implementations through the full delivery lifecycle

Consulting and Communication

• Strong stakeholder management skills
• Workshop facilitation expertise
• Ability to articulate complex technical concepts to business audiences

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist ITSM
• ServiceNow Certified Implementation Specialist ITOM
• ServiceNow Certified Implementation Specialist HAM / SAM
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Technical Architect (CTA)
• ServiceNow Certified Implementation Specialist CMDB and CSDM

Top of Form

Must-Have Skills

• ServiceNow
• RFP Strategy and Creation

Good-to-Have Skills

• Public Sector General Experience Bottom of Form

Additional Information :

Salary Range: $185K - $202K Gross (basebonuses) standard Nagarro Benefits

Disclaimer: Nagarro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race creed color national origin sex age disability or marital status.

Remote Work :

No

Employment Type :

Full-time