Associate Director, PIMS Integrations Product Management

The Companion Animal Group (CAG) Diagnostic Software organization is responsible for the software experiences (in-clinic and in-cloud) that connect IDEXX diagnostics to the daily workflow of every veterinary practice we serve.

The Associate Director PIMS Integrations Product Manager is the senior product leader accountable for IDEXXs integration with Practice Information Management Systems (PIMS) a critical channel within the OneIDEXX experience. OneIDEXX is CAG Diagnostic Softwares North Star: meeting veterinary practices where they are. Whether through their PIMS IVLS VetConnect PLUS MyIDEXX IDEXX Online Orders or other surfaces. To ensure the customers encounter one coherent IDEXX experience across every touchpoint.

The role is obsessively focused on clean efficient integrations:flawless inside IDEXX-owned PIMS where IDEXX controls both sides of the connection and strategically excellent across the broader third-party PIMS the customers point of view the partnership is invisible; the experience is IDEXX held to a single quality bar.

PIMS integration is one of the largest opportunities for IDEXX Diagnostic Software to advance this North well every IDEXX test a practice runs lands cleanly in their PIMS every new product launch shows up working and customer-facingcommercial teams spend their time supporting our customerswithour diagnostic solutionsnot on integration mechanics.

The Associate Director sets the multi-year integration strategy defines the operating model that delivers it and partners across IDEXX product lines the IDEXX-owned PIMS businesses the broader PIMS partner ecosystem and IDEXXs commercial and support organizations. The role is empowered to draw a new path forward that pursues excellence inside the IDEXX-controlled stack and designs a deliberate strategy for the third-party ecosystem recognizing the natural variability in what partners are willing and able to invest in a frictionless IDEXX experience.

In This Role You Will

• Own the multi-year strategy for PIMS as a critical channel for advancing theOneIDEXXNorth a coherent portfolio view of PIMS integration with explicit choices about where IDEXX leads where IDEXX partners and where IDEXXdesigns aroundconstraints.
• Set and hold the quality bar for what an IDEXX integration looks like across the ownership for PIMS Integration platforms (VC Integration Interlink and Interlink App Integrations) including lifecycle management and EOL strategy for legacy integrations.

IDEXX-Ownedand Third-PartyPIMS IntegrationStrategy

• Make the integration experience inside IDEXX-owned PIMS where IDEXX controls both sides of the connection a visible differentiator that earns the right to be the customers default.
• Define andoperatethe product strategy for integrating with third-party PIMS recognizing the variability in partner willingness and capacity to invest in an IDEXX-friendly experience.
• Partner with the leader of PIMS Vendor Partnerships to evolve the commercial and technical structure of IDEXXs partner relationships toward a coherent scalable shape.

New Product Launch Readinessand on-marketCustomer Experience

• Streamline the launch of new IDEXX Diagnostic products through PIMS so that new tests arrive in the customers PIMS as part of the launch supported with the right enablement for field and phone support.

• Make PIMS integration a first-class concern in product definition across IDEXX business unitsdesigned inat the spec stage rather than added on. Hold authority to flag products as not field-ready for PIMS integration before the daily workflow inside the practice simpler by translating signal from customers field and support into product requirements that reduce friction at the point of care.

Field and Phone Support Enablement

• Design with IDEXXs customer-facing organizations commercial teams and customer support in mind providing them with the tools content and clarity to deliver a confident integration experience to every adeeprelationship with field and supportleadershipso customer and field signal informs product on a defined cadence.

Integration Health and Reporting

• Define what a healthy IDEXX integration looks like in operation both for our customer and internally and how IDEXX knows at scale that it is healthy.
• Establish the measures and the reporting rhythm that makeintegrationhealth visible to leadership.

Cross-Functional Leadership

• Lead through influence across IDEXX product lines the IDEXX-owned PIMS businesses Engineering Commercial Field and Phone Support and Customer & Technical Support.
• Build a small senior product team thatoperatesas a single domain team alongside R&D delivery accountable end-to-end for the PIMS integration strategy progress and trade-offs clearly to the CAG Dx Software leadership team and broader senior stakeholders.

Strategic Horizon

The strategy runs on two the near term focused moves can measurably improve the customers experience within a quarter. Over a multi-year horizon the structure of how IDEXX delivers PIMS integration (operating model partner architecture product definition standards) evolves into a scalable shape. The Associate Director is accountable for both clocks and for the credibility that comes from delivering early proof points while building toward the structural changes that realize theOneIDEXXNorth Star.

What You Will Need To Succeed

• 10 years of product management experience with at least 4 years in a leadership role managing product managers and/or cross-functional product teams.
• Demonstratedtrack recordsetting strategy for a customer-facing product domain that spans multiple internal product lines or business units.
• Experience designing and operating integrations between platforms including ecosystem integrations where both owned and third-party endpoints matter.
• Experience in regulated technical or scientific industries such as veterinary healthcare life sciences medical devices or laboratory diagnosticsstronglypreferred.
• Experience working closely with field commercial and supportteams andtranslatingsignalfrom those teams into product action.

Education

• Bachelors degree in business engineering computer science life sciences ora relateddiscipline. Masters degree or MBA preferred.

Skills and Competencies

• Strategic product judgment.Sets a coherent multi-year direction and makes deliberate trade-offs about where to invest.
• Executive presence.Communicates strategy trade-offs and risk in clear business terms to senior leadership.
• Operating discipline.Translates strategy into a roadmap a team and a cadence that produces visible measurable results.
• Influence without authority.Aligns peer organizations across product lines partners and the commercial and support functions to a shared customer experience standard.
• Customer obsession.Genuine curiosity about the veterinary practices daily workflow and the experience of the people inside it.
• Bias for simplicity.Pursues clean efficient solutions that make it easier (not just possible) for customers to do business with IDEXX.

Preferred Qualifications

• Veterinary industry experience including familiarity with practice management software and the workflows it supports.
• Experience setting product strategy for ecosystem integrations across both owned platforms and third-party partners.
• Experience defining and operating measures of integration health: knowing at scale whether the customer experience is working.
• Familiarity with veterinary clinical workflows in-house diagnostics reference lab ordering and reflex testing patterns.

Why IDEXX

Were proud of the work we do because our work matters. An innovation leader in every industry we serve since 1983 our team members help pet owners worldwide keep their companion animals healthy and happy ensure safe drinking water for billions and help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a collaborative global workforce. Our culture embraces challenges and encourages learning and discovery. At IDEXX youll be supported by competitive compensation incentives and benefits while enjoying purposeful work that drives improvement. If meaningful work and a sense of purpose are at the top of your list youll find it here. Lets pursue what matters together.

EEO Statement

IDEXX values a diverse workforce and workplace and strongly encourages women people of color LGBTQ individuals people with disabilities members of ethnic minorities foreign-born residents and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race color creed sex sexual orientation gender identity or expression age religion national origin citizenship status disability ancestry marital status veteran status medical condition or any protected category prohibited by local state or federal laws