Associate Director of Supportive Housing

Make a Tangible Impact as an Associate Director of Supportive Housing for Central City Concern

Central City Concern is seeking a visionary battle-tested leader to step into the role of Associate Director of Supportive Housing. This isnt a passive desk job or a role where you just maintain the status quo. You will be the strategic architect bridging frontline life-saving transitional and permanent housing programs with critical regional and federal partners. If you are ready to command a diverse portfolio mentor a passionate team of supervisors and pioneer innovative care strategies from the ground up to end chronic homelessness in the Portland metro area this is your next chapter.

Why This Role Matters

• True Systemic Influence: You wont just manage programs; you will actively shape the future of community care and re-entry housing by serving on CCCs Operational Leadership Team.
• Empower the Frontlines: You will directly mentor develop and inspire a dedicated tier of Program Managers and Supervisors building a culture of resilience professional growth and boundary-focused care.
• The Bridge to Innovation: You will turn visionary agency goals into concrete reality working closely with Senior Executives Quality Management and City County State and Federal funding agencies to revolutionize engagement and retention strategies.
• Holistic Outcome-Based Care: CCC is a trusted leader in Portland because we target the intersection of homelessness poverty and addiction through real data-driven transformation.

What You Bring to the Table

• Deep Subject Matter Expertise: A solid foundation in supportive housing systems (8 years of direct experience OR a Bachelors 6 years OR an Associates 7 years).
• Proven Leadership Muscle: At least 3 years of direct supervisory or managerial experience with a track record of hiring scaling and evaluating high-performing teams.
• Lived or Professional Resonance: Direct empathetic experience navigating the complexities of recovery from chemical dependency homelessness and mental illness.
• Operational Excellence: Comfortable managing annual budgets tracking regional data systems (HMIS) launching new case management software and ensuring strict compliance with complex government contracts.
• Crisis IQ & De-escalation: Exceptional emotional intelligence with a non-judgmental attitude skilled in de-escalation and comfortable leading teams through verbally hostile or high-stakes community environments.

The Culture & Perks

• Mission-Driven Alignment: Work alongside colleagues who share a profound active passion for social equity treating every client and partner with absolute dignity.
• Tools for Success: Fully provided agency cell phone and fleet vehicle access/mileage support for necessary intra-city travel.
• A Standard of Safety: A healthy productive and structured drug-free workplace that strictly values the safety of its staff and residents.

Company: Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness poverty and addictions. We hire people that are skilled and passionate to meet our mission to end homelessness through outcome-based strategies which support personal and community transformation.

Program: CCCs Supportive Housing consists of transitional and permanent housing Housing programs offer case management peer mentor services employment specialists eviction prevention and more to support individuals who have experienced chronic programs assist individuals with transitional housing and eventually permanent housing and beyond.

Location: The Henry Building 309 SW 4th Ave Portland OR

Schedule: Monday - Friday 8:00am to 4:30pm

Compensation: $72000/yr to $109000/yr Final comp will be determined based on relevant experience education credentials/licensure and internal equity.

Minimum qualifications:

• Bachelors degree inrelevant field and6years of experience in supportive housing; OR Associates degree and7years of experience in supportive housing; OR8years of experience in supportive housing.
• Three years of supervisoryand/or managerialexperiencein relevant arearequired.
• Experience working with people in recovery from chemical dependencyhomelessnessand mental illnessrequired.
• Computer literacy.
• Ability to adhere to Central City Concerns drug-free workplace which encourages a safe healthy and productive work environment and strictly complies with the Drug-Free Work Place Act of 1988. An employee shall not in the workplace unlawfully manufacture distribute dispense possess or use a controlled substance or alcohol.
• Physical ability to bend stoop kneel squat twist reach pull and lift heavy objects; climb stairs several times a day.
• Must pass a pre-employment drug screen TB Test andDHSbackground check.
• Maybe required to carry an agency cell phone for work use. Cell phone will be provided by Central City Concern.
• Abilityto perform considerable intra-city travel.
• Must possess a current drivers license pass a DMV background check and be designated an acceptable driver as outlined in Central City Concerns Fleet Safety pass an initial drivers trainingand then pass annual Recertification training.
• Must adhere to agencys non-discrimination policies.
• Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds religious views political affiliations cultural backgrounds life-styles and sexual orientations and treat each individual with respect and dignity.

Essential duties and responsibilities

• Provide leadership oversight and supervision to staff andprogram managers/supervisors in assigned programs.
• Participate in the Operational Leadership Team.
• Collaborate with all City County State and Federal agencies to improveprograms funded by these agencies in collaboration withcommunity partners.
• Monitor all contractual reporting fordesignatedprograms
• Monitor program discharges financial obligationsand disciplinary actions.
• Assist in Annual Budgeting ensure programs are working within those budgets.
• Ensure thattheSupportive Housingprogram underassignedpurviewmeet contractual requirements and support client housing income health and recovery goals.
• Monitordocumentation for accuracy and timeliness
• Monitor andassist as appropriate with innovative strategies for engagement andretentionof program participants.
• Monitor and assist as appropriate staff efforts to connectresidents to appropriatecommunity-basedresources.
• Work across the agency to ensure the best treatment optionsand community resourcesare provided based on client choice.
• Maintain tracking of individuals with HMIS (Homeless Management Information System)and help with training in new Case Management Software system.
• In partnership with the Director of Supportive Housing assist in creating and implementing programming designed to meet strategic goals and desired outcomes based on best practices; ensure timely and accurate outcome reporting.
• Work closely with Quality Management Team.
• Work with CCCs Senior Leadership and Executive Teams to ensure all parts of the agency along with partners and the community at large understand the programming policies and procedures withinRe-EntryHousing programs.
• Be available to problem solve and assist in resolving resident and program participant issues when needed by management staff.
• Create and maintain partner relationshipswithall internal and external programsthatsupport the program participants.
• RepresentCCCSupportiveHousingin the greater community.
• Identify and coordinate staff training needs.
• Attend all mandatory CCC trainings in a timely manner.
• Adhere to all state and federal privacy and security regulations applicable to the program and to CCC policies and agreements regarding confidentiality privacy and security.

Skills & Abilities:

• Ability to work as a team member and to establish prioritiesand meetdeadlines.
• Ability to communicate clearly and concisely both within the team setting and in large stakeholder could be orally or written.
• Ability to display a non-judgmental attitude and a willingness to learn new skills.
• Ability to think strategically and manage large projects.
• Demonstrated ability to work without supervision.
• Demonstrated knowledge of community and social agencies and self-help groups.
• Knowledge of how to deal with a combative tenants/clients.
• Ability to work in an environment where people may be verbally hostile.
• Ability to understand and follow verbal and written instructions.
• Ability to work courteously with the general public residents and co-workers.
• Detailed oriented; ability to maintain accurate records and necessary paperwork.
• Knowledge of de-escalation methods or ability to be trained in de-escalation methods.
• Ability to effectively communicate with clients co-workers corrections personnel police merchants the public at large and supervisor.
• Ability to provide leadership hire schedule train develop supervise and evaluate staff.
• Ability to provide advocacy as appropriate.
• Professional maintenance of appropriate boundaries.

Benefits at Central City Concern:

We offer incredible benefits to our employees including an extensive total rewards package competitive compensation medical dental vision Student loan repayment options and retirement savings matching plans!â

• Generous paid time off plan beginning at 4 weeks of PTO accrual per year!â Accrual amount/rate increases with longevity.ââ
• Up to 11 recognized Holidays and 2 personal holidays (dependent on work shift schedule).
• Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1st year 6% in the 2ndâyear and 8% in your 3rdâyear!
• Comprehensive Medical Vision and Dental insurance coverage.â
• Employer-Paid Life Short-Term Disability & Long-Term Disability Insurance!â
• Sabbatical Program offering extended time off at years 7 14 and 21.

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties responsibilities and qualifications required of the position.

As an agency deeply rooted in recovery part of our policy and commitment to a drug and alcohol-free workplace includes post-offer pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances even for those legal at the state level.

Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations contractual requirements or the duties of this job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.

Required Experience:

Director