Associate Director of Site Operations, Care Campus

About the Role

The Associate Director of Site Operations is a senior operational leader responsible for the day-to-day readiness and coordination of the Care Campus. The position oversees Safety Hygiene Services and other assigned operational functions and directly leads the managers responsible for those areas.

This role ensures that Campus operations are appropriately staffed coordinated supplied and prepared to support safe reliable participant-centered services. Key areas of accountability include staffing and coverage participant flow Safety and Hygiene operations emergency preparedness incident response facilities coordination third-party security coordination and continuity of operations. 

Key Responsibilities

Campus Operations & Readiness

• Lead the day-to-day coordination of assigned Campus operations and maintain visibility into staffing participant volume service demand site conditions safety concerns and other operational factors.
• Ensure effective opening operating shift-transition and closing procedures across operational areas.
• Resolve significant cross-functional operational issues and maintain continuity of essential services during staffing shortages facility disruptions emergencies and other unexpected situations.
• Identify operational barriers that affect participant access safety service delivery or employee effectiveness and drive timely solutions.

People Leadership & Workforce Management

• Provide direct supervision coaching development and performance management to operational managers.
• Establish clear expectations and accountability for staffing scheduling attendance call-offs timekeeping training performance and routine employee relations.
• Monitor vacancies overtime turnover attendance trends and other workforce indicators that may affect service delivery.
• Establish staffing and contingency systems that support reliable operations seven days per week including periods of high call-offs vacancies emergencies and increased participant volume.
• Ensure shift leaders understand their authority and escalation responsibilities when senior leadership is not on site. 

Safety & Emergency Operations

• Provide leadership oversight of the Care Campus Safety function and Safety management.
• Ensure appropriate Safety staffing deployment de-escalation practices incident response documentation communication and leadership coverage.
• Promote a trauma-informed approach to safety that protects participants employees visitors and property while maintaining participant dignity.
• Serve as a key operational leader during medical emergencies overdoses behavioral health crises fire earthquake utility outages workplace violence security incidents and major service disruptions.
• Review significant incidents and trends and ensure appropriate corrective action operational follow-up and preparedness.

Hygiene Services & Participant Flow

• Provide leadership oversight of Hygiene Services and ensure shower restroom and laundry services are appropriately staffed supplied safe sanitary accessible and effectively managed.
• Monitor service capacity wait times participant flow sanitation and operational barriers affecting access.
• Coordinate operational strategies across waiting areas common spaces hygiene areas entrances exits and other high-volume locations.
• Ensure operational practices support respectful trauma-informed participant-centered engagement and effective connections to program services when needs are identified.

Facilities Security & Infrastructure

• Serve as the primary site-level liaison with organizational Operations and Facilities leadership regarding building and infrastructure needs.
• Coordinate operational planning around repairs inspections utilities equipment maintenance vendors and facility disruptions.
• Develop temporary operating plans when physical spaces building systems equipment or utilities are unavailable.
• Coordinate with organizational Operations regarding third-party security including site protocols emergency procedures handoffs performance concerns and emerging coverage needs.

Performance Compliance & Continuous Improvement

• Monitor operational indicators related to staffing service availability incidents safety hygiene utilization and other assigned areas.
• Maintain accurate operational documentation and support funder monitoring audits site reviews corrective-action plans and compliance activities.
• Use staffing information incident trends participant feedback manager input and operational observations to identify recurring risks and improve systems.
• Partner across Programs Facilities Human Resources Compliance Finance Contracts IT Data Safety and other functions to resolve complex operational issues.

Qualifications :

What Youll Bring

• Bachelors degree in business administration public administration human services nonprofit management operations management or a related field preferred.
• At least five years of progressively responsible experience in operations homeless services social services healthcare residential services facilities-based programs or a related environment.
• At least three years of supervisory or management experience including responsibility for managers supervisors or large frontline teams.
• Experience overseeing complex operations in a high-volume extended-hours 24/7 residential shelter healthcare hospitality or comparable environment strongly preferred.
• Experience managing large frontline teams and complex staffing and scheduling needs strongly preferred.
• Experience with safety operations emergency response incident management facilities coordination and vendor management preferred.
• Strong operational leadership workforce-management organizational problem-solving and decision-making skills.
• Ability to establish clear systems expectations accountability procedures and escalation pathways.
• Ability to balance operational effectiveness and safety with participant dignity trauma-informed practices and participant-centered services.

Additional Information :

Our Values

Dignity    Community    Integrity    Partnership    Social Justice    Radical Care

Work Environment

Regular use of a computer and HR technology platforms is required along with the ability to manage detailed records and sustained periods of screen-based work. The role follows a hybrid work arrangement with regular onsite presence and occasional travel among Los Angeles-area locations. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the role.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is frequently required to stand sit walk stoop talk hear reach above and below shoulders; use hand and finger dexterity keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.

EEO:

SJC (St. Joseph Center) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex sexual orientation gender identity national origin age disability genetics or status as a addition to federal law requirements SJC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Benefits:

Excellent Benefits package available.

Remote Work :

No

Employment Type :

Full-time