Associate Director of Information Technology

Who we are: La Clinica de La Raza is aNon-profit community-based health centerestablishedin 1971 to address health barriers and create better lives for the underserved. We have proudly grown intoover35 sites across Alameda Contra Costa and Solano County. To learn more about our history click here:Our History - La Clinicaor visit our website at.

Job Summary:

We are seeking an Associate Director of Information Technology to join our Information Technology (IT) Department. This individual willassistthe Director of Information Technology in overseeing the daily operations management coordination development activities and deliverables of La Clinicas IT functions either personally or through team members. This positionis responsible forhelping the Director of IT provide guidance advice and support to the IT team fostering a highly agile and professional environment.

The ideal candidate will be a passionate IT professional dedicated to support maintenance and resolving staff needs with a focus on producing outcomes that are well-designed meticulously documented user-friendly and secure. The role requires addressing a broad range of needs within an agency-wide healthcare setting with the overarching goal of continuously enhancing La Clinicas technological capabilities. The successful candidate must be agile solutions-driven and take ownership of assigned projects delivering innovative and thoughtful results. The role demands someone who is client-focused efficient and able to engage effectively with diverse stakeholders.A high levelof technicalexpertiseand adherence to compliance guidelines are essential. The candidate should enjoy working with a variety of people thrive in a dynamic healthcare technology environment and stay current with industry developments. Proven experience managing both large and small projects along with effective communication with leadership and stakeholders to support healthcare delivery isrequired.

This position is based on-site and reports directly to the Director of Information Technology.

Major Areas of Responsibility include but are not limited to:

Supervisory Responsibilities:

• Responsible forassistingthe Director of IT in the direction management coordination and evaluation of the Information Technology Department.

• Assistsin the supervision of primary Information Technology Department functions which cover systems and applications infrastructure support telecommunications technical operations technical security project management and quality assurance.

• May supervise departmental staff as needed.

Duties/Responsibilities:

• Communicate daily with the Chief Information Officer (CIO) and regularlyprovidesstatus to the CIO other project stakeholders and clinical and operational leadership asappropriate.

• Serve and communicate as a trusted partner working with staff to analyze technical requirements/needs and develop/deploy prioritized solutions including for upcoming projects/events to enable user access to information address overall organizational goals andfacilitateservice delivery for La Clinicas needs.

• Assists the Director of IT to develop and implement IT Department policies and procedures asappropriateand especially related to infrastructure hardware software acquisition use support security and backup.

• Assists the Director of IT to ensure that all IT Department personnel receive training as appropriatein order tosucceed in their roles.

• Assists the Director of IT to develop and communicate standards for use operations and security of network personal computers and data.

• Stays abreast of technology industry trends and all applicable technologies including cyber security issues system and software issues and remedies and issues and remedies related to artificial intelligence and quantum computing.

• Collaborateswith relevant contractors and other internal and external stakeholders.

• Demonstrates continuous attention to detail.

• Identifiesand resolves problemsin a timely manner; Gathers and analyzes information skillfully.

• Pursues training and development opportunities.

• Responds promptly to customer needs;Solicitscustomer feedback to improve service; Responds to requests for service andassistance; Meets commitments.

• Develop best practices.

• Resolves complex technology issues and tracks through internal ticketingsystem.

• Documentsall processes performed.

• Adheres to theagenciespolicies and procedures.

• Other duties as assigned by supervisor.

Minimum Job Requirements:

Knowledge Skills and Abilities:

• To perform this job successfully an individual must have knowledge of information technology systemsincludingtheir care and maintenance and be highly adept at the use of Microsoft office products.

• Knowledge of operating principles methodsand limitations ofvarioussystemsequipmentand software.

• In-depthknowledge ofdata processing hardware and software including theiroperationalprinciplesmaintenance and troubleshooting techniques.

• Knowledge of Microsoft operating systems and servers network configuration and operation components computer hardware and software techniques of computer operation and maintenance and repair.

• Strong analytic troubleshooting skills; can problem solve organize and manage multiple tasks and projects in a health information systems environment.

• Ability to solve practical problems and work with a variety of concrete variables in situations where only limited standardization exists.

• Ability to interpret a variety of instructionsfurnishedin written oral diagram or schedule form.

• Must have excellent problem-solving planning and project management skills.

• Strong verbal and written communication skills.

• Able toidentifyroot causes of systems integrity and application performance issues.

• Demonstrate flexibility and ability to accept changes gracefully.

• Able to work professionally and collaboratively in team-based care delivery.

• Ability to work and communicate with people from various ethnic socio-economic educational and life experience

• Ability to be kind empathetic considerate understanding highly communicative willing to work with others to solve problems unable to talk down to others consider everyoneequal respectful and must be an all-around great human being to work with.

Education and Experience:

• Requires four-year college or university program certificate with

• Two to four years of related experience and/or training or equivalent combination of education and

• Two to fouryearsrelated experience and/or training with demonstration of progressively higher responsibilities

• Experience with software applications deployment techniques interface technologies and maintenance and support of these systems including but not limited to clinical financial business and technical isrequired.

Physical Requirements:

• Remainingin a stationary position often standing or sitting for prolonged periods

• Bending/lifting pushing/pulling adjusting or moving objectsweighingup to 15 pounds in all directionsand occasionally more.

• Repeating motions that may include the neck wristshandsand/or fingers

• Upper extremity demands: Reaching above shoulder and/or below waist

• Must be able to work flexible hours. Some evenings nights and weekends are occasionallyrequired. May include taking after-hourssupport calls.