Associate Director, MedTech Customer Success

Why work for IQVIA MedTech

IQVIA MedTech delivers solutions and services that support the needs of medical device companies and in vitro diagnostics organizationsfrom concept to patient. Youll have the opportunity to grow your career while helping customers drive better human health outcomes. We actively invest in talent and empower our people with meaningful work and the ability to shape their professional path

The Associate Director MedTech Customer Success is a critical client-facing role responsible for overseeing the delivery governance and ongoing optimization of IQVIA information assets across key MedTech accounts. This individual partners closely with Key Account Managers (KAMs) Mid and Emerging Account Managers (MM) Solution Specialists and internal Centers of Excellence to ensure consistent high-quality delivery that meets contractual commitments and supports long-term customer success. The role serves as the primary point of accountability for delivery execution issue resolution and client satisfactiondriving retention renewals and incremental growth through expanded utilization of IQVIA solutions.

Key Responsibilities:

Client Delivery and Governance:

• Own end-to-end delivery oversight for complex high-value MedTech accounts across multiple stakeholders.
• Represent the full portfolio of IQVIA information assets delivered to the client including national and sub-national patient claims channel and specialty offerings.
• Establish and manage delivery governance including service levels KPIs issue escalation and change management.
• Ensure all contractual deliveries are met with high standards of quality accuracy and timeliness.
• Lead quarterly business and information reviews with senior client stakeholders.

Client Engagement & Issue Resolution:

• Serve as the primary owner of customer satisfaction ensuring delivery excellence and proactive issue management.
• Resolve first-line service issues and coordinate second-line support with internal teams as needed.
• Partner with IQVIA Centers of Excellence to assess and manage the impact of data events product enhancements and governance changes.

Cross-Functional Partnership & Growth Support:

• Collaborate with Sales Consulting Delivery and Solution Specialists to support customer initiatives and revenue goals.
• Participate in information proposals work orders and contract renewals.
• Identify opportunities to expand client utilization of existing information services and support new use cases that drive incremental revenue.

Requirements Education and Experience:

• To be eligible for this position you must reside in the same country where the job is located.
• Bachelors degree required.
• 5-8 years of experience in account management delivery management project management or related client-facing roles.
• Experience working with MedTech customers is strongly preferred.
• Familiarity with IQVIA offerings commercial data assets and healthcare analytics environments strongly preferred.
• Demonstrated ability to manage complex accounts and operate effectively in a matrixed organization.
• US Remote with ability to travel approximately 20-25%.

Knowledge & Skills:

• Client and Account Management
• Delivery Governance and Issue Management
• Analytical and Problem-Solving Skills
• Strong Communication and Stakeholder Management
• Negotiation and Relationship Building
• Ability to coordinate across Sales Delivery and technical teams

IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other status protected by applicable law. is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements misrepresentations or material omissions during the recruitment process will result in immediate disqualification of your application or termination of employment if discovered later in accordance with applicable law. We appreciate your honesty and professionalism.