Associate Director HRIS, Benefit Operations & Compliance

SCHEDULE: Monday - Friday 8:30am - 5:00pm

The role is hybrid 3 days on site with 2 days working remotely. Participation in the HR Friday office coverage is mandatory (1x per month).

Pays: $105000- $125000 annually DOE (Salary range depends on experience and relevant skill set)

LOCATION: 434 Harrison Ave Boston MA 02118

Pine Street Inn began its journey in 1969 offering a safe alternative to the streets of Boston to approximately two hundred men suffering from alcoholism.

Since then our comprehensive programs and services have expanded to include housing emergency services and workforce development to support nearly 2000 individuals each day. Our mission is to end homelessness by making permanent housing a reality for all.

SUMMARY OF POSITION:

Reporting directly to the Director of Benefits Wellness & HRIS the Associate Director HRIS Benefits Operations & Compliance is responsible for the strategic oversight and operational management of HR systems employee data benefits administration compliance programs workforce reporting and audit readiness. This role serves as the organizations subject matter expert for HR technology benefits operations data governance and regulatory reporting while ensuring the integrity security and accuracy of employee information across all HR platforms.

The Associate Director partners closely with Human Resources Finance Payroll IT Legal and external vendors to maintain efficient processes strengthen internal controls support compliance requirements and deliver reliable workforce data and reporting that informs business decisions.

The Associate Director will assist in evaluating and improving the agencys HR systems including benefits administration compliance reporting employee file maintenance and payroll-related processes in partnership with Finance.

The Associate Director will support system administration program implementation and alignment with organizational goals. The Associate Director will also help ensure that correct complete and accurate employee records are maintained according to compliance standards.

JOB DUTIES:

• Lead the administration configuration maintenance and optimization of the Human Resource Information System (HRIS) and related technologies.
• Serve as the primary owner of employee data governance system functionality workflows security roles and integrations.
• Oversee system upgrades enhancements testing implementations and release management activities.
• Ensure the accuracy integrity and reliability of workforce data through established controls and validation processes.
• Develop and maintain system documentation business processes and standard operating procedures.
• Partner with IT and vendors to troubleshoot issues improve functionality and implement system enhancements.
• Manage user security access controls and data privacy protocols.

Benefits Administration & Operational Excellence

• Oversee the operational administration of all employee benefit programs including medical dental vision disability life insurance retirement plans and voluntary benefits.
• Ensure accurate benefit enrollments eligibility processing life event administration and vendor file transmissions.
• Monitor and reconcile benefit educations carrier invoices and payroll interfaces.
• Manage annual open enrollment planning testing implementation and reporting processes.
• Partner with benefits brokers carriers and third-party administrators to ensure effective program administration.
• Identify and implement process improvements that enhance efficiency accuracy and employee experience.

Compliance Audit & Risk Management

• Lead HR compliance reporting and ensure adherence to applicable federal state and local regulations.
• Maintain audit-ready processes documentation controls and supporting records related to employee data benefits and HR operations.
• Coordinate internal and external audits including data gathering reconciliation testing and corrective action planning.
• Establish controls and monitoring processes to mitigate compliance and operational risks.
• Support regulatory reporting requirements and compliance initiatives.
• Ensure proper documentation and retention of HR and benefits records in accordance with company policy and legal requirements.
• Monitor legislative and regulatory changes impacting HR systems employee records and benefits administration.

Workforce Data Management & Reporting

• Develop and maintain recurring workforce benefits compliance and operational reports.
• Create dashboards and reporting solutions for Human Resources leadership and executive stakeholders.
• Perform regular data audits validations and reconciliations across HRIS payroll benefits and other integrated systems.
• Analyze workforce trends data discrepancies and operational metrics to identify improvement opportunities.
• Ensure consistency accuracy and governance of organizational reporting processes.
• Support strategic planning through workforce reporting headcount analyses organizational metrics and compliance reporting.

Data Governance & Quality Assurance

• Establish and maintain enterprise-wide HR data standards and governance practices.
• Develop procedures to ensure ongoing data accuracy consistency and completeness.
• Conduct periodic audits of employee records system transactions benefits data and organizational structures.
• Implement monitoring tools and controls to proactively identify and resolve data integrity issues.
• Maintain reporting definitions business rules and documentation standards.

Vendor & Cross-Functional Partnership Management

• Manage relationships with HR technology vendors benefits providers consultants and third-party administrators.
• Monitor vendor performance service-level agreements and system effectiveness.
• Collaborate with Payroll Finance IT Legal and HR leadership to support enterprise initiatives and operational priorities.
• Lead and participate in cross-functional projects involving HR systems reporting compliance benefits and process improvements.
• Identify opportunities to automate manual processes and enhance operational efficiency.

Qualifications:

Required:

• Excellent analytical interpersonal and written communication skills.
• Must be able to adapt to competing or changing priorities.
• Maintain commitment and passion to complete job responsibilities.
• High degree of discretion and confidentiality with respect to sensitive personnel or employee personal matters.
• Bachelors degree in human resources Business Administration Information Systems Finance or a related field.
• 7 years of progressive experience in HRIS administration benefits operations HR compliance payroll systems or workforce data management.
• 3 years of leadership or management experience.
• Advanced knowledge of HR systems data management and reporting practices.
• Experience supporting audits compliance reporting and internal controls.
• Strong understanding of benefits administration eligibility management carrier integrations and vendor management.
• Demonstrated expertise in data validation reconciliation and quality assurance methodologies.
• Strong analytical organizational and critical thinking skills.
• Ability to manage confidential and sensitive information with discretion.
• Demonstrated experience coordinating work groups supporting project management efforts and contributing to successful cross-functional initiatives.
• Experience streamlining HR data such that it contributes to data driven decision making and evolves from paper to electronic processing.

PREFERRED:

• Experience working in an HR department supporting programs servicing homeless or individuals suffering from complex disabilities and facing significant barriers to housing.

Experience providing day-to-day guidance coaching or supervision to administrative or junior-level professional staff.

• Experience in change management or supporting an organization in evolution to enhance performance and driving individual and organizational performance improvement.

EEO Statement:

Pine Street Inn is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race color religion sex sexual orientation gender identity national origin age protected veteran or disabled status genetic information