Associate Director, Customer Engagement Platforms & Data

Department:

Location:

Be a part of a global team that is inspired to make a difference in the lives of people living with rare disease.

At Travere Therapeutics we recognize that our exceptional employees are vital to our success. We are a dedicated team focused on meeting the unique needs of rare work is rewarding both professionally and personally because we are making a difference. We are passionate about what we do.

We are seeking talented individuals who will thrive in our collaborative diverse fast-paced environment and share in our mission to identify develop and deliver life-changing therapies to people living with rare disease. We stick by our values centered on patients courage community and collaboration to pursue our vision of becoming a leading biopharmaceutical company dedicated to the delivery of innovation and hope to patients in the global rare disease community.

At Travere Therapeutics we are in rare for life. We continue to courageously forge new paths as we move toward a common goal of elevating science and service for rare patients.

Position Summary:

The Associate Director Customer Engagement Platforms & Data is the hands-on BTS product and platform leader responsible for translating approved Commercial and Global Medical Affairs customer engagement omnichannel and data priorities into secure scalable and compliant capabilities. Reporting to the Senior Director Enterprise Technology & Solutions - Commercial and Global Medical Affairs the role provides product management solution architecture integration delivery and lifecycle leadership through a shared operating model with Commercial Systems & Analytics within Commercial Insights & Operations.

Commercial Systems & Analytics owns manages and operates commercial and sales operations technology including CRM data reporting and analytics. The Associate Director partners closely with that team to align roadmaps decision rights delivery and operating practices while providing BTS leadership for enterprise architecture integration security scalability vendor management and lifecycle planning. The role also works closely with the Senior Director Digital Innovation & Strategy and cross-functionally with Enterprise Data & Intelligence and AI Strategy & Engineering.

Responsibilities:

• Operate through a shared product and delivery model with Commercial Systems & Analytics within Commercial Insights & Operations. Align business ownership of commercial and sales operations technology data reporting and analytics with BTS accountabilities for architecture integration security scalability vendor management and lifecycle planning; establish clear roles decision rights handoffs and roadmaps.
• Translate approved business product and data strategies into product plans prioritized backlogs requirements solution designs estimates release plans and operating practices in partnership with Commercial Systems & Analytics and business process owners; surface dependencies risks options and tradeoffs to support timely decisions.
• Provide BTS product and technical leadership for assigned and jointly governed customer engagement capabilities including Veeva and Salesforce CRM PromoMats and content management marketing automation digital engagement medical communications consent and preference management analytics enablement APIs and integrations.
• Partner with Commercial Insights & Operations business process owners and data owners to advance customer data capabilities across HCP HCO payer specialty pharmacy hub patient services affiliate and related domains. Align operational ownership master and reference data stewardship data quality access consent reporting analytics and Customer 360 needs with Enterprise Data & Intelligence on shared data models pipelines governance and reusable data products.
• Partner with the Senior Director Digital Innovation & Strategy to translate customer journeys omnichannel content channel and experimentation priorities into scalable platform capabilities. Partner with AI Strategy & Engineering to evaluate and deliver governed AI-enabled use cases supported by reliable fit-for-purpose data.
• For BTS-assigned services lead hands-on delivery and operations from discovery through deployment stabilization support and continuous improvement. For jointly operated platforms coordinate releases incidents problems service levels vendors documentation and lifecycle plans with Commercial Insights & Operations. Embed privacy security data integrity validation and assurance and promotional and medical compliance into solutions and operating practices.
• Partner with business process owners and Commercial Insights & Operations to drive process improvement organizational readiness change management training adoption and benefits realization. Establish shared measures for user experience field effectiveness adoption data quality reliability cycle time and business value; guide and coach internal and external technical contributors.

Education/Experience Requirements:

• Bachelors degree in business computer science information systems information technology life sciences or a related discipline. Equivalent combination of education and applicable job experience may be considered.
• 8 years of progressive experience in business technology or IT including 5 years in biotech pharmaceutical or life sciences and 3 years leading product or platform delivery for Commercial or Medical Affairs; demonstrated experience supporting a product launch or scaling customer engagement capabilities.

Additional Skills/Experience/Requirements:

• The ideal candidate will embody Traveres core values: Courage Community Spirit Patient Focus and Teamwork.
• Deep knowledge of pharmaceutical Commercial and Medical Affairs processes field enablement market access patient services product launch readiness omnichannel engagement and customer data domains.
• Hands-on technical product management and solution delivery experience including backlog management requirements and acceptance criteria architecture configuration integration testing release platform operations and production troubleshooting.
• Strong knowledge of customer data management APIs and integration patterns privacy security consent data governance audit trails access controls and regulated promotional and medical review processes.
• Strong communication judgment and collaboration skills including experience operating in shared or federated models establishing decision rights and leading through influence across business teams BTS data and AI functions vendors and technical contributors.
• Ability to travel up to 20% and work face to face with colleagues and/or onsite in San Diego; no role is 100% remote.

Total Rewards Offerings:
Travere provides comprehensive total rewards offerings that demonstrate our commitment as a diverse equitable people-centric and pay-for-performance organization.

Benefits: Our benefits include premium health financial work-life and well-being offerings for eligible employees and dependents wellness and employee support programs life insurance disability retirement plans with employer match and generous paid time off.

Compensation: Our competitive compensation package includes a combination of both cash compensation (base pay and short-term incentive) and long-term incentive compensation (company stock) designed to recognize retain and reward employees.

Target Base Pay Range:

*This information is current as of the date of this posting and may be modified in the future. Actual pay offered to a candidate will depend on a variety of factors including the candidates experience education skills and location.

Travere will accept applications on an ongoing basis until a candidate is selected for the position.

Travere Therapeutics Inc. is an EEO/AA/Veteran/Disability Employer.

If you require a reasonable accommodation to complete the application or interview process please contact us by sending an email to . Please note that this email address is to be used exclusively to request an accommodation with the online application interview or hiring process only. Travere HR will not reply to emails sent to this address for any other reason.