Associate Director, Content Workflow & Controls

Job Description Summary

Job Description

Key Responsibilities:

• Build and scale a Content Process Management Center of Excellence (CoE): Setting standards controls and best practices that elevate Content Supply Chain Operations to solve user challenges streamline processes data management and ensure solid foundation for AI applications.
• Own socialize and maintain end-to-end content process: Defining frameworks templates and operating models so teams have clear compliant predictable ways of working from demand to approval to in-market use.
• Serve as the business owner for content workflow: Represent the business and their interests in system design metadata & controls and issue remediation triaging and prioritizing work driving root-cause analysis defining AI Use Cases for evaluation and ensuring fixes stick.
• Build and maintain a best-in-class documentation capability: Own and govern SOPs playbooks process documents and RACIs that make processes easy to follow and clarifies the logic and relationships within domains while being structured and continuously lifecycle managed to ensure high quality agentic inputs.
• Partner with Marketing Technology Vendors and Change Management: Consistent support and high-quality deliver for each release cycle assessing user impact and providing operational inputs to activate adoption across a matrixed organization.
• Design and run a process support and Help Desk model: that resolves issues quickly reduces repeat tickets and builds user trust by optimizing SLAs dashboards and feedback loops turning support insights into measurable experience improvements and lower effort over time.
• Monitor platform performance and user experience: using data and direct observation to spot breakdowns early and drive pragmatic improvements while holding vendor partners accountable to contractual standards and customer needs.
• Mentor and guide a distributed diverse internal team: Support resources contributing to process and business performance by setting clear objectives defining productivity models and task execution practices to effectively enable independent delivery of individual resources

Essential Requirements:

• Bachelors degree in Business Marketing Engineering Operations Management Information Systems or related field is required. Advanced degree (e.g. Master of Business Administration) is preferred.
• At least 5 years of experience in Marketing Operations Content Operations Process Management or related operational discipline.
• Hands-on experience supporting enterprise MLR and DAM platforms (e.g. Aprimo Veeva Adobe Salesforce).
• Proven experience establishing or scaling operational frameworks centers of excellence or shared service models.
• Strong experience with customer success or business system ownership.
• Experience coordinating with US and global stakeholders to intake prioritize and deliver system enhancements across enterprise content workflow platforms.
• Experience managing Agile system releases issue management and user support in a regulated or complex environment.

Desirable Requirements:

• Agile Scrum Master or Product Owner certification
• Six Sigma Green Belt or Black Belt

Novartis Compensation Summary:

The salary for this position is expected to range between $145600 and $270400 per year.

The final salary offered is determined based on factors like but not limited to relevant skills and experience and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors.

Your compensation will include a performance-based cash incentive and depending on the level of the role eligibility to be considered for annual equity awards.

US-based eligible employees will receive a comprehensive benefits package that includes health life and disability benefits a 401(k) with company contribution and match and a variety of other addition employees are eligible for a generous time off package including vacation personal days holidays and other leaves.

EEO Statement:

The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment hiring training promotion or other employment practices for reasons of race color religion sex national origin age sexual orientation gender identity or expression marital or veteran status disability or any other legally protected status.

Accessibility and reasonable accommodations

The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the application process or to perform the essential functions of a position please send an e-mail to or call 1 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Salary Range

Skills Desired