Associate Director, Content Approval Operations

Job Description Summary

#LI-Hybrid
Novartis has an exciting opportunity for an Associate Director Content Approval Operations to lead the execution and continuous improvement of Content Approval Services related to Core Claims Reference Librarian resources and Workflow Management Capabilities training Master Teams List. This role has shared accountability for functionally overseeing and setting priorities for the team and ensuring disciplined compliant and predictable execution of the Material Approval Process (MAP). The Associate Director acts as an operational anchor and escalation partner translating strategy into execution enabling foundational AI & Automation that will reduce risk effort and unlock team performance ensuring strong collaboration across Medical Legal Regulatory (MLR) Marketing Agencies and Operations partners.

This position will be based in East Hanover NJ and will not have the ability to be located remotely. Please note that this role would not provide relocation and only local candidates will be considered. This position will require up to 5% travel as defined by the business (domestic and or international).

Job Description

Key Responsibilities:

Claims & Reference Operations Governance:

• Partner with Core Claims and Medical teams to ensure compliant creation governance and maintenance of claims and reference content aligned to approved standards
• Oversee end-to-end progression of claims through the Material Approval Process (MAP) ensuring quality traceability and metadata accuracy
• Drive intake discipline workload prioritization and forecasting aligned to brand demand and enterprise priorities
• Ensure claims libraries and approved reference repositories remain current auditable and enabled for reuse

Material Approval Process (MAP) Execution & Optimization:

• Support execution of MAP workflows across brands and functions ensuring submission readiness routing accuracy and review efficiency while monitoring operational performance (throughput cycle time quality) and proactively address risks bottlenecks and rework drivers
• Partner with the Director to implement process improvements including AI-assisted capabilities and automation to enhance compliance and efficiency

People Leadership and Matrix Team Oversight:

• Provide day-to-day functional oversight prioritization and coverage planning across Core Claims References Operations and Material Approval Enablement teams including leading coaching and developing the teams and serving as a firstline escalation point for people delivery and operational challenges
• Serve as a first-line escalation point for operational delivery and team-related challenges reinforcing governance and standardized ways of working.
• Lead or colead targeted improvement initiatives that enhance predictability quality and user experience

Cross-Functional Partnership:

• Act as a trusted partner across Medical Legal Regulatory (MLR) Marketing Agencies and Operations communicating status risks and recommendations clearly and proactively

Essential Requirements:

• Bachelors degree required in Business Marketing Communications Information Management or related discipline; advanced degree preferred
• 5 years of experience in pharmaceutical marketing operations or pharmaceutical content approval with strong understanding of FDA promotional regulations and MAP/MLR review processes
• At least one year of people leadership of direct reports or team lead experience
• Experience with content approval and DAM platforms (e.g. Veeva Aprimo)
• Proven ability to work with operational metrics dashboards and performance data
• Strong stakeholder management and cross-functional collaboration skills
• Ability to translate strategy into disciplined execution in complex regulated environments
• Foundational AI literacy with the ability to apply critical thinking and compliance judgment

Novartis Compensation Summary:

The salary for this position is expected to range between $152600 and $283400 per year.

The final salary offered is determined based on factors like but not limited to relevant skills and experience and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors.

Your compensation will include a performance-based cash incentive and depending on the level of the role eligibility to be considered for annual equity awards.

US-based eligible employees will receive a comprehensive benefits package that includes health life and disability benefits a 401(k) with company contribution and match and a variety of other addition employees are eligible for a generous time off package including vacation personal days holidays and other leaves.

Desirable Requirements:

• Experience integrating AI or automation into operational workflows

EEO Statement:

The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment hiring training promotion or other employment practices for reasons of race color religion sex national origin age sexual orientation gender identity or expression marital or veteran status disability or any other legally protected status.

Accessibility and reasonable accommodations

The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the application process or to perform the essential functions of a position please send an e-mail to or call 1 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Salary Range

$152600.00 - $283400.00

Skills Desired

Agility Cross-Functional Collaboration Customer Engagement Customer Experience Customer Insights Data Analytics Data Strategy Digital Marketing Marketing Strategy Market Research Media Campaigns Product Marketing Stakeholder Engagement Stakeholder Management Team Leadership Waterfall Model