Associate Director, Consumer Omnichannel Strategy, Psoriasis

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Associate Director Consumer Omnichannel Strategy Psoriasis

Takeda Pharmaceutical

Cambridge MA

The Associate Director Consumer Omnichannel Strategy Psoriasis is responsible for building a consumer ecosystem and marketing strategy for an upcoming launch and subsequent growth. This role owns the strategic design of the consumer journey for psoriasis patients across owned platforms CRM data experience tools and full-funnel digital media across paid and owned channels.

This leader will be a champion of Takedas culture and values translating brand strategy and consumer insights into seamless compliant and data-driven omnichannel experiences that educate engage and empower patients. The ideal candidate pairs strong consumer digital and media expertise with curiosity adaptability and a forward-looking mindset that embraces AI to drive efficiency and innovation.

This role reports to the Director Consumer Omnichannel Marketing & Media and partners closely with Consumer Marketing as well as cross-functional Center of Excellence teams including Marketing & Content Enablement (MCE) team Data Digital & Technology Insights & Analytics Sales Patient Services Market Access and agency partners.

Omnichannel Experience & CRM Strategy

• Design and build the end-to-end consumer digital patient journey across owned platforms including websites CRM email SMS and experience tools (e.g. patient onboarding doctor finder eligibility tools salesforce marketing cloud consumer journeys).

• Lead development and launch of the patient website associated tools and CRM database.

• Translate brand strategy into personalized journeys that guide patients through decision-making and conversion funnels.

• Define website structure UX/UI flows and SEO/GEO strategy to maximize relevance engagement and conversion.

• Lead CRM strategy and build of brands Salesforce Marketing Cloud instance

Digital Media & Social Strategy

• Lead consumer digital media strategy across channels including programmatic display paid social CTV/television OLV paid search point-of-care and emerging platforms.

• Translate brand strategies into channel plans audience targeting approaches creative formats and measurement frameworks.

• Launch and own branded social media presence (e.g. Instagram Facebook TikTok YouTube) and lead consumer social content strategy spanning branded content and disease education.

• Partner with agencies to develop consumer digital content & media strategy

• Collaborate with the Influencer Marketing Lead to develop influencer and ambassador strategies aligned with disease community insights and consumer psychographics.

• Ensure digital media and content strategies are fully integrated with owned platforms and CRM to deliver a cohesive omnichannel experience.

Measurement Analytics & Optimization

• Utilize analytics tools and platforms to track analyze and identify optimization opportunities across media content CRM and the broader consumer experience.

• Define and measure KPIs across the funnel (e.g. media performance conversion rates email engagement content interactions).

• Build the test learn and optimize approach working in partnership with the MCE team Commercial Analytics & Insights and Digital Data & Technology and Brand Strategy translating performance data into actionable insights.

CrossFunctional Leadership & Ways of Working

• Partner with Consumer Marketing on annual planning to ensure alignment and pull-through of messaging and campaigns across all channels.

• Through agile process prioritize work plan supporting the implementation of omnichannel tactics in collaboration with Brand Strategy Leads and the Marketing & Content Enablement (MCE) team that execute on the digital vision.

• Partner with MCE team on development of derivative content across channels.

• Work closely with Patient Support Services to ensure seamless integration of patient experience across the full consumer journey.

• Manage relationships with digital agencies media partners web development teams cross-functional marketing partners and CRM/Martech vendors while working with internal MCE team to drive agency process and value

• Champion an agile customer-first and test-and-learn mindset driving continuous improvement innovation and operational excellence.

Required

• Bachelors degree.

• Experience working in pharmaceutical healthcare or other highly regulated industries.

• 7 years of experience in consumer digital marketing omnichannel marketing digital media CRM growth marketing or related fields.

• Demonstrated experience building and optimizing omnichannel customer journeys and conversion funnels.

• Strong experience with digital media planning buying and optimization across paid channels.

• Experience managing brand social media channels.

• Experience with CRM platforms segmentation automation and lifecycle marketing (e.g. Salesforce Marketing Cloud).

• Experience with analytics and measurement tools (e.g. Google Analytics Tableau).

• Solid understanding of UX/UI principles SEO/GEO behavioral analytics and digital performance optimization.

• Proven track record of influencing aligning and inspiring cross-functional stakeholders at all levels building trust and cultivating strong relationships to achieve shared goals.

• Results-driven mindset with a high level of ownership urgency and resilience consistently delivering on commitments while navigating obstacles and evolving business needs.

• Demonstrated ability to use data insights and structured analysis to inform decisions challenge assumptions and recommend evidence-based actions.

• A courageous leader who drives change with clarity and conviction even in the face of ambiguity resistance or conflicting priorities.

• MBA.

• Prior pharmaceutical launch experience.

• Commercial experience in dermatology or immunology (e.g. psoriasis) a plus.

• Experience with AI-driven media personalization or marketing optimization platforms.

• 3 years of experience in the pharma or healthcare industry

Takeda Compensation and Benefits Summary

We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees and we strive to be more transparent with our pay practices.

For Location:

U.S. Base Salary Range:

The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors including the qualifications of the individual applicant for the position years of relevant experience specific and unique skills level of education attained certifications or other professional licenses held and the location in which the applicant lives and/or from which they will be performing the actual base salary offered will be in accordance with state or local minimum wage requirements for the job location.

U.S. based employees may be eligible for short-term and/ or long-term incentives. U.S. based employees may be eligible to participate in medical dental vision insurance a 401(k) plan and company match short-term and long-term disability coverage basic life insurance a tuition reimbursement program paid volunteer time off company holidays and well-being benefits among others. U.S. based employees are also eligible to receive per calendar year up to 80 hours of sick time and new hires are eligible to accrue up to 120 hours of paid vacation.

EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race color religion sex sexual orientation gender identity gender expression parental status national origin age disability citizenship status genetic information or characteristics marital status status as a Vietnam era veteran special disabled veteran or other protected veteran in accordance with applicable federal state and local laws and any other characteristic protected by law.

Job Exempt