Associate Director, Commerce & Retail Media, New Stream Media

Job Description:

The Commerce & Retail Media team at dentsu leads strategy activation and optimization for a large Retail Media client. We are looking for a dynamic collaborative and experienced leader to join our growing team.

As the Associate Director Commerce & Retail Media you will serve as a player-coach balancing strategic account leadership with people leadership. You will oversee a team of Strategic and Execution Leads while maintaining ownership of a portfolio of key supplier relationships. This role is responsible for driving operational excellence fostering strong client and supplier partnerships coaching and developing team members and ensuring consistent execution across the organization. You will partner closely with Sales Analytics Activation and senior leadership to solve complex business challenges drive growth opportunities and continuously improve the client experience.

This role reports to the Group Director Commerce & Retail Media.

Responsibilities:

• Lead coach and develop a team of Strategic and Execution Leads creating a culture of accountability collaboration and continuous improvement.
• Serve as the primary escalation point for complex supplier seller operational and team-related issues.
• Maintain ownership of a strategic portfolio of supplier relationships while serving as a trusted advisor to internal and external stakeholders.
• Partner with Sales leadership to develop account strategies prioritize resources and ensure consistent support across the organization.
• Drive strategic planning business reviews and growth initiatives across assigned accounts.
• Establish and reinforce best practices operational processes and quality standards across the Account Management team.
• Balance leadership responsibilities with active involvement in strategic accounts serving as both a leader and hands-on contributor.
• Collaborate across Analytics Activation Planning Finance and Operations teams to solve complex business challenges and improve operational efficiency.
• Monitor account health team capacity workload distribution and overall business performance making recommendations to optimize support models.
• Support hiring onboarding coaching performance management and career development for team members.
• Champion innovation thought leadership and continuous improvement across the Commerce & Retail Media organization.
• Contribute to organizational planning change management initiatives and long-term business strategy.

Qualifications

• Bachelors degree in Marketing Business Communications Analytics or a related field preferred.
• 8 years of digital performance marketing experience in eCommerce retail media search programmatic or a related field.
• 3 years of people leadership experience including coaching mentoring and developing high-performing teams.
• Proven experience managing strategic client or supplier relationships and leading executive-level business discussions.
• Strong business acumen with the ability to balance strategic thinking and day-to-day operational execution.
• Demonstrated ability to lead through change while managing multiple competing priorities and stakeholders.
• Experience building cross-functional partnerships and driving alignment across Sales Analytics Activation and Operations teams.
• Excellent communication presentation and executive presence.
• Proven ability to identify business opportunities solve complex problems and develop scalable solutions.
• Experience managing organizational priorities resource planning and team workload.
• Familiarity with retail media networks eCommerce ecosystems and digital advertising platforms preferred.
• Strong analytical mindset with the ability to translate data into strategic business recommendations.
• Passion for developing people improving processes and driving business growth.

• Medical vision and dental insurance
• Life insurance
• Short-term and long-term disability insurance
• 401k
• Flexible paid time off
• At least 15 paid holidaysper year
• Paid sick and safe leave and
• Paid parental leave.

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