Associate Director, Client Management

What Youll Do

• Own and grow a strategic book of commercial insurance accounts ($1M revenue) serving as a trusted senior advisor to founders CFOs and executive stakeholders at venture-backed companies.
• Lead end-to-end renewal strategyincluding proactive risk advisory coverage gap analysis and client-facing program recommendations that anticipate business growth milestones (new funding headcount expansion international entry new products).
• Drive retention and revenue expansion by identifying upgrade and cross-sell opportunities independently building a point of view on each clients evolving risk profile and acting on it.
• Manage complex coverage conversations across Management Liability (D&O EPLI Fiduciary) Cyber/Tech E&O GL Professional Liability and Workers Compensation with depth and confidencewithout relying on escalation for standard coverage questions.
• Partner with the Placements team as a strategic peerbringing client context funding stage intelligence and risk narrative to market submissions.
• Support new business by engaging during late-stage sales conversations and ensuring a high-quality handoff from Sales that sets the client relationship up for long-term success.
• Operate with a high degree of independence and ambiguitymanaging competing priorities complex client situations and cross-functional coordination without close managerial oversight.
• Contribute to team development by sharing coverage knowledge mentoring Client Managers and participating in onboarding and training initiatives as the function scales.
• Leverage AI-powered tools (Vouch proprietary systems AI copilots) to increase coverage accuracy renewal efficiency and client communication qualityand actively identify opportunities to improve workflows.

About You

• 5 years of commercial insurance brokerage experience with a demonstrated track record of independently managing a complex P&C book.
• Deep coverage knowledge across General Liability Management Liability Cyber/Tech E&O and Professional Liabilityable to lead substantive coverage conversations with C-suite executives without support.
• Active P&C License required.
• Proven ability to manage high-touch client relationships at Series AC companies or equivalent complexity with direct experience navigating funding-stage triggers board-level dynamics and rapid growth environments.
• Strong retention and growth track recordcan point to specific accounts retained expanded or recovered through proactive advisory.
• Operates autonomously: sets priorities manages workload and makes quality decisions with limited managerial direction.
• Excellent communicatorable to translate complex insurance concepts into plain language for non-expert audiences and influence internal stakeholders across functions.
• Comfortable with ambiguity and changing conditions; adapts quickly without losing quality or client focus.

Nice to Have

• Exposure to and passion for early-stage startups and/or high-growth environments.
• Experience with Fintech Web3 SaaS Enterprise AI and Professional Services accounts.

Vouch provides several benefits to help you bring your best self to work:

• Competitive compensation and equity packages
• Health dental and vision insurance
• Parental leave
• Flexible vacation time
• Wellness allowance
• Technology allowance
• Company-sponsored personal and professional development
• L&D: Partnerships with Ethena and monthly Lunch & Learns
• Wellbeing: access to many wellbeing perks including Peloton Fetch OneMedical Headspace care etc.
• Caregiver Support: company seed into the dependent care FSA and company sponsored membership.
• Regular performance reviews: Vouch conducts regular performance discussions with all team members offering goal setting and check-ins development discussions and promotion opportunities.

What to expect in a typical interview process:

(Please note these steps may vary slightly depending on the role)

• 30-minute phone call with our recruiting team
• 30-45 minute video interview with the hiring manager
• Case study/technical screen
• Meet the team! 30-45 min 1:1 video discussion with 3-4 team members youd work closely with in the role
• Executive chat
  
  

Compensation philosophy:
The base salary for this role varies by addition to base salary this role is eligible for a variable annual performance bonus.

• San Francisco & New York: $150000 $180000 per year eligible for 20% variable annual bonus
• Chicago: $140000 $165000 per year eligible for 20% variable annual bonus
  
  

Our salary ranges are based on paying competitively for our size and industry and are part of our total compensation package which also includes benefits and other perks. We also include stock options in all compensation packages and believe all Vouch employees should have the opportunity to become owners in the company. Individual pay decisions are based on a number of factors including qualifications for the role experience level skill set location and business need. The pay range provided is subject to change and may be modified in the future.

Vouch believes in putting our people first and building a diverse team is at the front of everything we do. We welcome people from different backgrounds experiences perspectives and ranges of abilities. We are an equal-opportunity employer and celebrate the diversity of our growing team.

If you require reasonable accommodation to complete this application interview complete any pre-employment testing or otherwise participate in the employee selection process please direct your inquiries to.

Required Experience:

Director