Associate Director, Business Transformation (Optimization & Enablement)

Publicis Groupe is a global leader in communication and is positioned at every step of the value chain from consulting to execution combining marketing transformation and digital business transformation. Through a unified and fluid organization Publicis Groupe partners with its clients across communication media data and technology to ensure access to the full breadth of capabilities in every market. Present in over 100 countries Publicis Groupe employs around 103000 professionals.

Business Operations is a centralized function that partners with business leaders. It improves how work gets done operationalize systems and processes and supports central initiatives. The team acts as an internal business partner helping collaborators solve business challenges through structured problem-solving multi-functional coordination scalable ways of working and disciplined execution.

The Business Operations team supports initiatives ranging from project and program management to systems deployments agency integrations process optimization business analysis workflow redesign operating models playbooks and organizational enablement. Team members work across multiple functions and business areas in a highly matrixed environment partnering closely with collaborators to drive efficiency alignment and operational excellence.

Core Capability Areas

• Systems Deployments & Integrations:Supports the successful deployment integration optimization and adoption of systems and platforms. This includes requirements gathering user acceptance testing (UAT) implementation support systems integration training change enablement and operationalization.
• Business Optimization & Enablement:Focuses on improving how the business works through process mapping workflow optimization business analysis ways of working operating models POV development playbooks and scalable enablement solutions.
• Project and Program Management: Provides structured project and program management support to drive successful delivery of critical initiatives. This includes governance project plans timelines risk and dependency management partner coordination executive status reporting and multi-functional delivery leadership.

Business Operations team members are aligned to a primary capability area while partnering multi-functionally across initiatives. Projects are staffed through a matrixed model based on business need complexity and abilities enabling teams to bring together the right mix of project management systems expertise and business optimization capabilities to solve business problems and deliver outcomes.

• Serve as the workstream leader overseeing a portfolio of operational improvement and organizational effectiveness initiatives
• Lead prioritization resource planning staffing and workload management across the workstream
• Partner with senior collaborators to identify business challenges define priorities and shape optimization strategies
• Provide strategic oversight for initiatives involving process improvement workflow redesign operating models governance structures and ways of working
• Ensure successful delivery across multiple concurrent initiatives by providing guidance removing roadblocks and supporting decision-making
• Establish and maintain methodologies frameworks templates tools and guidelines for business analysis process optimization and organizational effectiveness
• Oversee discovery partner assessments current-state evaluations and future-state design activities across engagements
• Drive the development of executive recommendations POVs reasons and implementation roadmaps
• Partner with business leaders to find opportunities to simplify standardize and optimize operations
• Collaborate closely with Project Management teams to ensure strong governance execution planning subject area communication and delivery rigor
• Partner with the Systems Deployments & Integrations team to ensure technology solutions support business objectives workflows and operating models
• Facilitate partner alignment and decision-making across complex cross-functional initiatives
• Support organizational change communication adoption and enablement efforts associated with new processes and ways of working
• Develop executive-level presentations recommendations operating models and strategic roadmaps for senior leadership
• Identify trends recurring business challenges and opportunities for enterprise-wide operational improvements
• Coach mentor and develop managers and analysts while building capability and bench strength within the workstream
• Shape and evolve the Business Optimization & Enablement capability by identifying new service offerings methodologies and opportunities to expand team impact
• Foster a culture of structured problem-solving continuous improvement collaboration and delivery excellence
  Support annual planning capability development and long-term evolution of the Business Optimization & Enablement function

• Strong experience leading business optimization operational excellence organizational effectiveness business transformation or management consulting initiatives
• Demonstrated ability to oversee multiple complex initiatives and competing priorities simultaneously
• Strong leadership skills with experience managing teams coaching talent and delivery excellence
• Deep expertise in process optimization workflow redesign operating models governance structures and organizational effectiveness
• Strong business analysis and structured problem-solving capabilities
• Experience developing methodologies frameworks and scalable approaches for process improvement and business optimization
• Exceptional facilitation and partner management skills with the ability to influence and align senior leaders
• Strong executive communication and presentation skills with the ability to synthesize complex information into actionable recommendations
• Ability to navigate ambiguity and drive clarity across evolving business environments
• Strong organizational and portfolio management skills with a focus on business outcomes and measurable impact
• Ability to balance long-term planning with practical implementation and execution
• Strong change management and organizational enablement capabilities

• Business process optimization
• Workflow redesign and simplification
• Current-state and future-state process design
• Business analysis and operational assessments
• Operating model development
• Ways of working (WoW) design
• Governance framework design
• Organizational effectiveness
• RACI and role clarity development
• Facilitation and workshop leadership
• Executive recommendation and POV development
• Business case development
• Change management and adoption planning
• Playbook and SOP oversight
• Portfolio and resource management
• Continuous improvement methodologies
• Partner alignment and decision facilitation
• Capability development and team leadership

• 1014 years of experience in business transformation management consulting operational excellence organizational effectiveness business transformation process improvement program management or related functions
• Demonstrated experience leading process optimization operating model governance organizational effectiveness or enterprise transformation initiatives
• Experience managing teams portfolios or capability areas within highly matrixed organizations
• Proven ability to partner with senior leaders and executive collaborators to drive business outcomes
• Strong proficiency in PowerPoint including executive storytelling strategic presentations and communication guidelines
• Strong proficiency in Excel and ability to organize analyze synthesize and present information to support decision-making
• Experience facilitating executive workshops strategic planning sessions and cross-functional alignment efforts
• Experience in marketing media agency consulting professional services or similarly complex organizations preferred
• Bachelors degree in Business Administration Communications Organizational Development Industrial Engineering or related field preferred but not required
• Demonstrated ability to influence organizational outcomes lead through ambiguity and build scalable operational solutions

Our Publicis Groupe motto Viva La Différence means were better together and we believe that our differences make us stronger. It means we honor and celebrate all identities across all facets of intersectionality and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage dental vision disability 401K as well as parental and family care leave family forming assistance tuition reimbursement and flexible time off.

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All your information will be kept confidential according to EEO guidelines.

Veterans Encouraged to Apply.

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