Associate Director, Business Systems (Hybrid)

We are seeking an Associate Director Business Systemsto partner closely with Product Managers Stakeholders and development teams on the Scion Delivery Platformportfolio. This Associate Director will translate stakeholder and client needs into clear actionable product requirements for product developmentbridging stakeholder requirements client access analytics experiences and platform administration with engineering design and quality teams. This role is hands-on in discovery specification and delivery support with enough technical depth to validate feasibility document behavior and keep builds aligned to intent.

Key responsibilities

Requirements and discovery

• Partner with the Product Manager to run discovery: stakeholder interviews workflow mapping pain-point analysis and scope definition for data delivery client access analytics and administration capabilities.

• Strong understanding of Pharmaceutical data and business applications

• Good understanding of technical product development and methodology

• Understanding of technologies and willing to learn

• Document as-is / to-beprocesses for client onboarding delivery configuration access and analytics

• Clear understanding of overall business needs and dependencies

• Maintain a prioritized backlog of business needs assumptions open questions and decisions with clear owners and dates.

• Support product discovery activities: problem statements success metrics MVP scope and release phasing recommendations

• Support requirement gathering for different types of applications to meet the delivery of data and analytics to the IQVIA stakeholders and customers

Product specification

• Author and maintain business requirements functional specifications and user storieswith testable acceptance criteria aligned to the teams delivery model

• Produce structured specification artifacts: process flows data definitions screen/API behavior error cases and edge scenarios (including multi-organization access patterns).

• Align requirements with API contractsand service boundariesreview OpenAPI definitions flag gaps between business rules and documented endpoints and track contract changes across releases.

• Define preconditions process steps and expected outcomesfor key capabilities

• Partner with engineering on data and integration touchpoints: what is created updated or provisioned downstream when a client or workspace is onboarded.

Delivery support

• Refine backlog items for sprint planning; clarify scope dependencies and acceptance criteria with developers and testers before build starts.

• Support epic and feature breakdowninto implementable units with clear sequencing (foundation lifecycle provisioning/observability).

• Participate in backlog refinement sprint planning demos and retrospectives; capture decisions and change logs.

• Triage clarification requests during development; escalate scope or policy conflicts to the Product Manager with options and impact.

• With an understanding of Tools and technologies and applications

Quality and validation

• Develop test scenarios sample requests/responses and validation checklists from requirements (positive negative and permission-based cases).

• Partner with QA on test coverage mapping: trace requirements stories test cases; identify gaps before release.

• Support user acceptance testing: test scripts defect triage severity/impact notes and sign-off evidence.

• Verify delivered features against acceptance criteria and documented client/access rules.

Governance and standards

• Apply the teams product development standards: consistent story format requirement templates decision logs and versioned specification storage.

• Help maintain a single source of truthbetween analysis-design artifacts API contracts and implementationreducing ambiguity and rework.

• Track cross-team dependencies (access analytics apps admin shared platform services) and surface risks early in the delivery cycle.

• Contribute to release notes and internal enablement materials for operations and client-facing teams.

Stakeholder collaboration

• Facilitate working sessions with engineering architecture security operations and client success.

• Translate technical constraints and delivery trade-offs into business language for the Product Manager and stakeholders.

• Capture and communicate non-functional expectationswhere relevant: security auditability performance and regulated-environment considerations.

Qualifications

• Bachelors degree in Life Sciences Information Systems Computer Science Business Analytics or related field.

• 4 yearsas a Business Analyst Systems Analyst or similar role in software product development(not IT-only ticket intake).

• 2 yearsin healthcare life sciences pharma analytics platforms or regulated B2B environments preferred.

• Demonstrated ability to write clear functional specs user stories and acceptance criteria used directly by engineering and QA.

• Working knowledge of API-based products(REST request/response validation error models) and comfort reading OpenAPI or similar contract documentation.

• Familiarity with Agile/Scrumceremonies and backlog refinement practices.

• Strong analytical documentation and facilitation skills; detail-oriented with sound judgment on scope.

• Experience with multi-client / multi-organizationaccess models SaaS administration or data/analytics products is a plus.

Preferred attributes

• Comfortable working in ambiguous fast-movingproduct teams; proactive in closing gaps rather than waiting for perfect inputs.

• Able to go deep enough technicallyto challenge assumptions

• Structured thinker who enjoys process data behaviordocumentation more than slide-only deliverables.

• Collaborative style with Product Managers engineers and testers; receptive to feedback and iterative refinement.

• Interest in analytics and client accessdomains; curiosity about how platform capabilities connect end-to-end.

What success looks like (first 612 months)

• Requirements are implementation-readywith minimal mid-sprint rework.

• Strong traceabilityfrom business need story test scenario release validation.

• Product Manager spends less time on spec drafting and clarification firefighting.

• Cross-team dependencies and access/provisioning rules are documented before build not after defects.

• Releases ship with clear acceptance evidence and updated specification artifacts.

IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other status protected by applicable law. is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements misrepresentations or material omissions during the recruitment process will result in immediate disqualification of your application or termination of employment if discovered later in accordance with applicable law. We appreciate your honesty and professionalism.