Associate Director, Advancement Information Systems University Advancement

Carnegie Mellon University is world-renowned as the birthplace of artificial intelligence and that spirit of innovation is the heartbeat of our University Advancement division. As we enter a transformative era of philanthropy we are seeking an Associate Director Advancement Information Systems to join our team.

The Associate Director will be responsible for spearheading technology adoption training and innovation across our global division. This role will act as a Project Manager and Business Analyst to gather requirements optimize platform integrations (including Salesforce) and manage the end-to-end lifecycle of technology projects. This role will modernize our global training and technical documentation by leveraging multimedia platforms driving actionable change management plans and serving as the primary point of contact for dedicated user support.

Core responsibilities include:

• Modernizing Training & Documentation: Designing and delivering a robust training program supporting the Salesforce implementation and other tools. Leveraging emerging technologies and multimedia platforms to build manage and scale a comprehensive video library end-user support materials and technical documentation for CMUs global presence including national and international campuses.

• Providing Dedicated Support: Serving as the primary point of contact for user questions and promoting the teams services across the division through internal marketing communications outreach and stakeholder engagement activities.

• Acting as a Project Manager and Business Analyst: Gathering business requirements and overseeing the end-to-end lifecycle of technology projects. Partnering closely with cross-functional stakeholders and technical experts to translate business needs into practical solutions ensuring they are built and delivered successfully.

• Optimizing and Integrating Platforms: Leading the continuous development enhancement and optimization of technology platforms successfully transitioning the division from initial implementation to long-term operational maturity. Managing the integration of localized tools into the broader University Advancement technology ecosystem (e.g. Gmail-to-Salesforce integration).

• Driving Change Management: Designing and executing actionable change management plans that drive successful technology adoption. Conducting impact assessments to align business objectives with project transitions and user readiness.

• Maximizing Platform Capabilities: Proactively assessing testing and rolling out new features released by current platforms (such as Salesforce and AdvancementRM) to ensure widespread user adoption and maximize return on investment.

• Evaluating and Deploying Emerging Tech: Continuously researching and piloting new technologies to put cutting-edge practical tools directly into the hands of our end-users.

• Championing and Operationalizing AI: Encouraging the division-wide adoption of generative AI prompt engineering and productivity tools. Identifying successful localized technologies or AI projects developed by individual staff members and scale them into robust supported division-wide tools in alignment with the universitys guidelines for responsible use. Leads coaches and evaluates the performance of direct reports.

• Other duties as assigned.

Adaptability excellence and passion are vital qualities within Carnegie Mellon University. We are in search of a team member who can effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.

You should demonstrate:

• Strong analytical skills

• Strong verbal and written communication skills

• Problem solving and reasoning skills

Qualifications:

• Bachelors degree required

• Team Leadership & Training: Experience leading or coordinating teams focused on technology training user support documentation and adoption (ideally in a Salesforce environment).

• Salesforce & Business Analysis: Demonstrated experience with Salesforce (or a similar CRM) including gathering requirements improving processes and translating business needs into user strategies.

• Project Management: Proven ability to plan coordinate and track small-to-medium technology operational or process improvement projects.

• Communications & Outreach: Experience with internal marketing communications and stakeholder engagement to promote team services across a division.

• AI Initiative Support (Plus): Exposure to generative AI tools prompt engineering AI productivity solutions or the responsible use of AI in the workplace.

A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered.

Requirements:

• Successful completion of a pre-employment background check

Additional Information:

• Sponsorship:Applicantsfor this positionmustbecurrentlylegallyauthorized to workfor CMUin the United States. CMU will notsponsor or take over the sponsorship of an employment visa for this Mellon is not a qualifying employer for the STEM OPT benefit: only the 12-month OPT may be used to work at Carnegie Mellon.

Joining the CMU team opens the door to an array of exceptional benefits.

Benefits eligible employees enjoy a wide array of benefits including comprehensive medical prescription dental and vision insurance as well as a generous retirement savings program with employer contributions. Unlock your potential with tuition benefits take well-deserved breaks with ample paid time off and observed holidays and rest easy with life and accidental death and disability insurance.

Additional perks include a free Pittsburgh Regional Transit bus pass access to our Family Concierge Team to help navigate childcare needs fitness center access and much more!

For a comprehensive overview of the benefits available explore our Benefits page.

At Carnegie Mellon we value the whole package when extending offers of employment. Beyond credentials we evaluate the role and responsibilities your valuable work experience and the knowledge gained through education and training. We appreciate your unique skills and the perspective you bring. Your journey with us is about more than just a job; its about finding the perfect fit for your professional growth and personal aspirations.

Are you interested in an exciting opportunity with an exceptional organization! Apply today!

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