Associate Digital Product Manager

• Gather requirements across multiple product development teams and stakeholders to determine overall priority for development. Maintain and prioritize the product backlog.
• Analyze key performance indicators (KPIs) to evaluate impact and effectiveness of solutions.
• Identify customer needs experience maps requirements (stories) and adoption tactics to maximize usage.
• Provide Experience Product Management support for key platforms/channels within specific client journey segments.
• Collaborate with all the Experience Product teams Technology and Non-Technology to ensure design and product architecture standards are aligned and implemented.
• Design and implement key solutions in support of the Experience Product roadmap.
• Foster innovation collaboration leverage new technologies and champion measurable impactful change to build TIAAs customer experience brand through internal and external initiatives.

• University (Degree) Preferred

• 5 Years Required; 7 Years Preferred

• Physical Requirements: Sedentary Work

Additional Responsibilities and Duties:

• Leverages TIAAs internal AI resources to accelerate work and optimize client experiences including hands-on application of the following:

  • Large Language Models (LLMs): using LLMs to synthesize research generate content and support product decision-making

  • Prompt Engineering: crafting effective prompts to extract high-quality outputs from AI tools for business use cases

  • Generative & AgenticAI: understanding how generative AI creates content and how agentic AI autonomously executes multi-step tasks and identifying opportunities to apply both within advice product workflows

  • Staying current on emerging trends in the AI space to proactively identify capabilities that could benefit Advice experiences

Required Qualifications:

• 5 years of financial services experience

Preferred Qualifications:

• 7 years of financial services experience
• Prior experience in Advice Solutions (Accumulation Decumulation and/or Wealth)
• Knowledge of regulatory requirements to illustrate lifetime income from annuity payments
• Knowledge of TIAAs products and services including TIAAs suite of core annuities (Fixed and Variable)
• FINRA Registration
• Experience with AI (specifically with Large Language Models (LLMs) Prompt Engineering and Generative & Agentic AI)
• Proactive and willing to learn

#LI-KD2

Anticipated Posting End Date:

Actual base salary may vary based upon but not limited to relevant experience time in role base salary of internal peers prior performance business sector and geographic addition to base salary the competitive compensation package may include depending on the role participation in an incentive program linked to performance (for example annual discretionary incentive programs non-annual sales incentive plans or other non-annual incentive plans).

Company Overview

Every worker deserves a secure retirement. For more than 100 years TIAA has delivered it for millions of people. Founded to help educators retire with dignity today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.

Our Culture of Impact

At TIAA were on a mission to build on our 100 year legacy of delivering for our clients while evolving to meet tomorrows challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People Be Client Obsessed Lead with Integrity Own It and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveens entrepreneurial spirit where we work hard and work together to create lasting impact. Here every associate can grow through meaningful learning experiences and development pathwaysbecause when our people succeed our impact on clients lives grows stronger.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients and is equally committed to the well-being of our associates. Thats why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health wellness and work life offerings that can help you achieve and maintain your best possible physical emotional and financial well-being. To learn more about your benefits please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age race color national origin sex religion veteran status disability sexual orientation gender identity or any other legally protected status.

Our full EEO & Non-Discrimination statement is on our careers home page and you can read more about your rights and view government notices here.

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TIAA maintains a drug-free and smoke/free workplace.

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