Associate Deposit Operations Specialist

About Us

How This Role Impacts Live Oak and its People

We are on a mission to be Americas small business bank. Our deposits help fund loans for small businesses across the country. As an Associate Deposit Operations Specialist you help fuel the growth of small businesses. The Associate Deposit Operations Specialist is responsible for all deposit operational activity for the bank including account maintenance money movement and reconciliation. This position promotes business for the bank by maintaining relationships with internal and external bank customers.

The Associate Deposit Operations Specialist is a designated essential employee and may be required to be available after hours and to work either in the office or remotely during inclement weather or a disaster scenario.

What Youll Do at Live Oak

• Maintain knowledge and understanding of bank policies and procedures

• Process ACH transactions ACH returns and ACH files using various banking platforms within the governance of NACHA rules and guidelines

• Open collateral and bank-controlled accounts per requirements of the lending relationship

• Maintain and update account holder information across multiple banking systems

• Research and resolve deposit account and general ledger reconciliation differences

• Monitor and review online deposit applications to ensure accurate documentation has been obtained

• Monitor and address all exception items including non-post stop pays and NSF transactions

• Handle incoming and outgoing wire requests

• Issues and maintains debit cards

• Handles debit card disputes

• Adhere to all regulatory requirements and training

• Organize plan and prioritize

• Apply knowledge of deposit products services rules and regulations

• Pay close attention to detail to ensure accuracy and to minimize mistakes

• Take steps to reduce adverse effects and mitigate risk

• Effectively communicate with others and adapt communication style as needed

• Demonstrate willingness to learn accept feedback improve and adapt to change

• Maintain a high standard of regulatory awareness including BSA AML CIP and OFAC

Required Experience

• Bachelors degree or equivalent industry experience

Preferred Experience

• A minimum of 2 years banking experience

• Knowledge of banking regulations

Our Values

• Dedication:Possess a deep commitment to Live Oak Banks mission and core values exemplified through a strong work ethic adaptability and pride in your work.

• Ownership:Take initiative to deliver positive results by proactively and creatively solving problems while maintaining a high degree of quality.

• Respect:Treat everyone with courtesy politeness and kindness.

• Innovation:Embrace fresh ideas and fearlessly contribute new solutions to emerging or existing problems.

• Teamwork: Foster collaboration accountability and trust with others and understand that together we do more

For a detailed overview of our employee benefits please visit: Oak Bank is an Affirmative Action and Equal Opportunity Employer Minorities/Women/Veterans/Disabled. We consider applicants for employment without regard to race color religion sex sexual orientation gender identity national origin age genetic information veteran status or disability. Equal access to programs service and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify human resources at.

EEO is the Law

Please note that we provide at least the minimum requirement of paid sick leave to our employees who reside in states that require employer-paid sick leave including but not limited to Arizona California Colorado District of Columbia Maine Maryland Massachusetts Michigan Nevada New Jersey New Mexico New York Oregon Rhode Island Vermont and Washington.