Associate Customer Success Manager (Audit)
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Job Summary
As an Associate Customer Success Manager you will manage a the post-sale portfolio of smaller or lower-spend customers ensuring they achieve measurable value and remain engaged throughout their lifecycle. Youll drive product adoption monitor customer health and proactively identify risks and opportunities. This role is ideal for someone who thrives in a fast-paced environment enjoys building relationships and is eager to grow within Customer Success.
About the Role:
In the role of Associate Customer Success Manager you will:
Own post-sale relationships for a portfolio of smaller accounts.
Drive product adoption usage and satisfaction through proactive engagement.
Monitor customer health and usage trends to identify risks and opportunities.
Conduct regular check-ins and success reviews to ensure value realization.
Collaborate with internal teams to resolve issues and support renewals.
Maintain CRM and Customer Success tools for visibility and accountability.
Contribute to scalable processes and content that enhance the CS function.
Success Metrics:
Qualified Lead Generation: High-quality leads passed to Sales from customer engagements.
Utilization: Rate of product usage and adoption within assigned accounts.
About You
The best Customer Success Managers in this role are relationship-focused detail-oriented and passionate about helping customers succeed. You thrive on managing multiple priorities and enjoy creating positive experiences for every customer interaction.
What Makes You Stand Out:
Relationship Builder: You connect easily with customers and foster trust through clear communication.
Customer Advocate: You prioritize customer goals and work tirelessly to deliver value.
Organized & Efficient: You manage a high-volume book of business without sacrificing quality.
Curious & Growth-Oriented: You seek opportunities to learn improve processes and expand your skills.
Collaborative Partner: You work seamlessly with internal teams to resolve issues and create a unified customer experience.
Data-Informed: You use insights to guide engagement strategies and prioritize actions effectively.
Qualifications:
Bachelors degree in Business Marketing Communication or related field (or equivalent experience).
13 years in Customer Success Account Management or similar role within a SaaS company.
1 - 3 years of Accounting or Public Accounting (Audit/Assurance) experience is highly preferred.
Proficiency in CRM and Customer Success platforms; eagerness to learn and grow.
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Whats in it For You
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset. This builds upon our commitment of empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow lead and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include paid leave two company-wide Mental Health Days off access to the Headspace app retirement savings tuition reimbursement employee incentive programs and resources for mental physical and financial wellbeing.
Culture: Globally recognized award-winning reputation for inclusion and belonging flexibility work-life balance and more. We live by our values: Obsess over our Customers Compete to Win Challenge (Y)our Thinking Act Fast / Learn Fast and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental Social and Governance (ESG) initiatives.
Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice truth and transparency. Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal tax accounting compliance government and media. Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency. Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news.
We are powered by the talents of 26000 employees across more than 70 countries where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity accuracy fairness and transparency are under attack we consider it our duty to pursue them. Sound exciting Join us and help shape the industries that move society forward.
As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals. To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex/gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
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