Associate Customer Service Representative Credit Cards

Why Wells Fargo:

Are you looking for more Find it here. At Wells Fargo were more than a financial services leader were a global trailblazer committed to driving innovation empowering communities and helping our customers succeed. We believe that a meaningful career is much more than just a job its about finding all of the elements to help you thrive in one place. Living the Well Life means youre supported in life not just work. It means having robust benefits competitive compensation and programs designed to help you find work-life balance and well-being. Youll be rewarded for investing in your community celebrated for being your authentic self and empowered to grow. And were recognized for it Wells Fargo once again ranked in the top three making us the #1 financial services employer on the 2025 LinkedIn Top Companies list of best workplaces to grow your career in the U.S. Join us!

About this role:

Wells Fargo is seeking an Associate Customer Service Representative in Roanoke. Find out why were the #1 financial services company to grow YOUR career. Apply today.

Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether its buying a home purchasing a car funding a significant purchase or making important daily credit card purchases Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending; Auto; Cards Retail and Merchant Services; Personal Lending; Consumer Lending Control; and Consumer Lending Shared Services.

In this role you will:

• Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone text chat video chat and other lines of communication in a fast-paced high-volume environment

• Perform routine tasks such as answering inquiries resolving problems and providing a best-in-class customer experience while adhering to work guidelines policies and regulations and navigating multiple computer systems

• Regularly receive direction from supervisor and escalate questions and issues to more senior employees

• Interact with team on basic information plus internal or external customers

Required Qualifications:

• 6 months of Customer Service Financial Services or Contact Center support experience or equivalent demonstrated through one or a combination of the following: work experience training military experience education

Desired Qualifications:

• Ability to provide strong customer service while listening eliciting information efficiently comprehending and resolving customer issues

• Ability to execute in a fast paced high demand metric driven call center environment

• Excellent verbal written and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers while maintaining attention to detail and accuracy

• Military experience resolving complex issues via written or verbal communication including but not limited to supply action requests updating personnel records answering benefit or pay questions resolving errors researching questions and other needs as requested by customers

• Ability to meet or exceed business goals and objectives and navigate multiple computer systems applications and utilize search tools to find information

• Knowledgeunderstanding and experience of internet mobile and social media technology

Job Expectations:

• Must be able to attend full duration of required training period

• This position is not eligible for Visa sponsorship

• Ability to work additional hours as needed

• Schedule may be eligible for a shift differential under the terms of the shift differential policy

• Must work on-site at the location posted

Training Schedule:

• Training class will start on 10/05/26 and be for 8 weeks 8:00am - 4:30pm Monday-Friday. Work schedule after training will be provided prior to start date.

• Were open from Sunday - Saturday 7:00 am 8:00pm (EST).

• Your regular work schedule will be based on business need and will include working a weekend day and some holidays.

Job Location:

• 7711 Plantation Rd Roanoke VA 24019

@RWF22

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance skills experience or work location. Employees may also be eligible for incentive opportunities.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit Market Financial Crimes Operational Regulatory Compliance) which includes effectively following and adhering to applicable Wells Fargo policies and procedures appropriately fulfilling risk and compliance obligations timely and effective escalation and remediation of issues and making sound risk decisions. There is emphasis on proactive monitoring governance risk identification and escalation as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process visitDisability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.