Associate Benefits Manager

At Macmillan Learning were committed to driving innovation that transforms education. We seek team members who thrive on pushing boundaries envisioning future possibilities and building solutions that make a lasting impact. Whether youre a Pioneer shaping bold new ideas a Builder turning possibilities into reality or a Stabilizer optimizing for success youll play a vital role in advancing our mission. If youre excited by the prospect of testing new technologies implementing transformative strategies and thriving in a fast-paced innovative environment wed love to hear from you!

Were seeking a detail-oriented and proactive Associate Benefits Manager who will serve as the central hub of our employee benefits this role youll lead the day-to-day administration of our benefits programs while serving as the primary operational point of contact for employees managers and our external benefits partners. Youll work closely with our shared services team and external carriers to ensure every employee can confidently navigate their benefits.

This is a high-impact role that directly influences employee satisfaction and retention and offers meaningful opportunity for professional growth. As you build expertise in our programs and operations youll have opportunities to contribute to broader process improvements and strategic benefits initiatives over time. This is a hybrid position that requires being in the Austin office 2-3 days per week.

We know that talented candidates sometimes hesitate to apply when they dont meet every single qualification listed. We encourage you to apply if youre excited about this role and believe you can contribute meaningfully to our team even if your background doesnt align perfectly with every requirement. Were looking for people who are passionate about our mission and can bring valuable perspectives to our work. Different experiences skills and approaches all have the potential to strengthen what we do. If this opportunity interests you wed love to hear how your unique background and abilities could contribute to our teams success. Were committed to building a workplace where everyone can do their best work and where diverse viewpoints are valued. We encourage all qualified candidates to apply - were excited to learn about the different ways you might add value to our organization.

Major responsibilities include but are not limited to:

Benefits Administration & Operations

• Administer all employee benefit programs including medical dental vision life insurance disability retirement and voluntary benefits.
• Own day-to-day benefits operations including enrollment processing life event changes terminations payroll deductions and ongoing operational support.
• Administer Canadian employee benefits programs in coordination with local requirements.
• Maintain accurate and organized benefits records and ensure data integrity across all HR system.

Employee Support & Communication

• Serve as the primary point of contact for all employee benefits questions and concerns.
• Provide clear guidance on benefits eligibility enrollment options plan details and qualifying life events.
• Conduct benefits orientations and enrollment meetings for new employees and during annual open enrollment.
• Prepare and distribute comprehensive benefits communications plan summaries quick reference guides and enrollment materials.
• Resolve benefits issues and disputes in a timely and professional manner.

Vendor & Carrier Partnership

• Act as the main liaison between Macmillan Learning and all benefits carriers vendors and third-party administrators.
• Bridge communication and coordination between our internal shared services team and external benefits partners.
• Serve as the primary day-to-day contact for benefits carriers brokers vendors and third-party administrators ensuring timely issue resolution and effective operational partnership.
• Coordinate with vendors on billing eligibility issues claims processing and plan updates.

Leaves of Absence & Accommodation

• Direct employees and managers to appropriate third-party administrators for FMLA disability and other leaves of absence.
• Track and maintain organized records of all leave requests and accommodations in compliance with legal requirements.
• Provide guidance and coordinate accommodations for employees with disabilities ensuring compliance with ADA and applicable laws.
• Manage the return-to-work process for employees on leave including communication with employees and managers.
• Stay current on federal and state leave and accommodation laws (FMLA ADA workers compensation) and ensure company compliance.
  

Required Qualifications:

• Bachelors Degree.
• 3 years of experience in benefits administration with a focus on leaves of absence and accommodations.
• Strong understanding of federal and state benefits-related laws including FMLA HIPAA ADA COBRA and ERISA.
• Demonstrated ability to independently administer complex benefits programs while delivering exceptional employee support and maintaining regulatory compliance.
• Excellent attention to detail with strong organizational and record-keeping abilities.
• Strong communication and interpersonal skills with the ability to assist employees at all levels managers and external partners.
• Ability to handle sensitive and confidential information with discretion and maintain strict confidentiality.
• Comfortable managing multiple priorities in a fast-paced environment while maintaining accuracy and responsiveness.

Preferred Qualifications:

• Experience administering Canadian benefits programs.
• Proficiency with Google Workspace.
• Experience working with benefits brokers and consulting vendors.
• Experience working with a hybrid disbursed workforce.
• Comfort using AI-powered productivity tools to streamline documentation employee communications research or administrative workflows while maintaining data privacy and confidentiality.

Salary:$75000- $85000 / year.

Exemption Status:Exempt

Physical Requirements:

Must be able to multi-task concentrate in an open office work environment and to travel occasionally. Must be able to work more than 40 hours per week as needed.

This is a hybrid position that requires being in the Austin office 2-3 days per week.

Benefits

Required Experience:

Manager