Associate Auto Adjuster

We are actively hiring Associate Adjusters to join a premier nationally recognized Property & Casualty insurance provider on their Level One Auto claims team. Recognized as a top national employer our client offers a collaborative inclusive environment committed to your career development and professional growth.

This isnt just a jobits a career path. As an Associate Adjuster you will play a vital role in investigating evaluating and settling non-complex personal auto claims. Working in a dynamic and fast-paced environment you will be the empathetic voice helping policyholders navigate unexpected events while meeting key operational goals and performance metrics.

Whats in It for You

• Career Development: Quick conversion timeline (average 34 months) robust training and development hands-on experience personalized coaching and ongoing mentorship.
  

• Competitive Compensation: Starting at $24.00/hour with a clear salary increase to $50000/year upon direct-hire conversion.
  

• Work Schedule & Hybrid Flexibility:
  

  • Workplace Model: Hybrid schedule with 23 days in-office and 23 days remote. (Note: In-office presence may be required during the initial training period).
    

  • Hours: 7.75 hours per day (38.75 hours per week) MondayFriday.
    

  • Shift Schedules: Training schedule is 8:30 AM 5:00 PM. Post-training shift will be either 9:00 AM 5:30 PM or 9:30 AM 6:00 PM.
    
    

Key Responsibilities

• Process and perform payment functions on non-complex multi-state personal auto claims.
  

• Review electronic claim files for completeness and proactively gather missing details or documentation.
  

• Conduct empathetic outbound calls to policyholders providing clear guidance and establishing next steps.
  

• Coordinate vendor rental vehicle and repair appraisal processes confirming claim resolution and final payment amounts.
  

• Set up predetermined reserves collect bills/documentation and issue outbound written correspondence.
  

• Recognize coverages claim processing guidelines and system workflows (claims in this role do not involve complex liability determinations questionable damages injury claims or coverage disputes).
  

• Support phone queue volume during peak times and identify/route complex claims requiring reassignment to senior adjusters.
  

Qualifications & Skills

• Education: Associate degree (or currently working toward an Associate degree) is strongly preferred.
  

• Experience: 13 years of experience in customer service financial services or hospitality preferred.
  

• Technical Skills: Proficiency in using dual screens toggling between multiple software platforms and utilizing MS Office (Word/Excel).
  

• Communication: Excellent written and verbal communication skills across phone email and core software applications.
  

• Core Competencies:
  

  • Self-starter with an energetic positive and professional attitude.
    

  • High emotional intelligence empathy patience and effective conflict-resolution skills.
    

  • Strong critical thinking problem-solving abilities and sound decision-making judgment.
    

  • Excellent organizational skills time management and ability to multitask in a fast-paced environment.
    

  • Adaptable collaborative and team-oriented.
    

Physical Demands & Work Environment

• Ability to use a personal computer and standard office equipment for extended periods.
  

• Ability to sit and/or stand for 75%90% of the workday.
  

• Comfortable working in a dynamic high-volume environment.