Associate Auto Adjuster (Glass & Roadside)
Job Location:
San Antonio, TX - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Why USAA
At USAA our mission is to empower our members to achieve financial security through highly competitive products exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA where our core values honesty integrity loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful.
We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
The Opportunity
Acquire and apply basic knowledge of auto coverages including auto physical damage to evaluate and resolve high-volume low-complexity claims such as glass roadside assistance and rental vehicle coverages for repairable vehicles.
Resolve claims through proactive problem solving and decision making within authority guidelines and under direct supervision while overcoming obstacles and effectively prioritizing the workload.
Clearly document thought process including damage evaluation investigation negotiation and settlement decisions.
Collaborate and set expectations with external and internal business partners to facilitate claims resolution.
Support members business partners and claimants through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service.
Acquire and apply a foundational knowledge of Property and Claims (P&C) insurance industry products and services to include P&C insurance policy contracts coverages and internal claims handling process and procedures.
Ensure risks associated with business activities are effectively identified measured monitored and controlled in accordance with risk and compliance policies and procedures.
What you have:
High School Diploma or equivalent experience or GED
Ability to provide exceptional customer service for our members by
communicating clearly and professionally using multiple communication
channels to process information related to auto claims
Ability to prioritize and multi-task while navigating through multiple business
applications
Successfully acquire an insurance adjuster license and applicable state
registrations within 90 days of hire
Successful completion of a job-related assessment is required.
What sets you apart:
US military experience through military service or a military spouse/domestic partner
Bachelors degree
Current USAA Claims Contact Center Representative or Current USAA Insurance Professional Insurance Sales and Service
Compensation range starting at $48340.00
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical financial and emotional wellness. These benefits include comprehensive medical dental and vision plans 401(k) pension life insurance parental benefits adoption assistance paid time off program with paid holidays plus 16 paid volunteer hours and various wellness programs. Additionally our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits visit our benefits page on
Applications for this position are accepted on an ongoing basis this posting will remain open until the position is filled. Thus interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
Required Experience:
IC
About Company
At USAA, we know the best way to serve our members is by building the best team. Learn more about careers at USAA and view available jobs here.
